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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Posts Tagged ‘Customer service with Microsoft Dynamics CRM’

Everything Your Customer Service Team Needs to Get Started with Microsoft Dynamics CRM 2013

Last month, I wrote a series of “Getting Started with Microsoft Dynamics CRM 2013” blogs for general users as well as those who work in Sales and Marketing.  If you missed either of them, click the links provided in the previous sentence to catch up. Today, I would like to add one final chapter to […]

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Faster Problem Resolution and FCR with Microsoft Dynamics CRM

Ignify has a new blog written by Bhavesh Ashani, our Vice President of Customer Satisfaction, on how companies can improve problem resolution and first contact response with Microsoft Dynamics CRM. Check it out on our website or keep reading below. According to J.D. Powers & Associates’ 2012 U.S. Credit Card Satisfaction Study, the year 2012 […]

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