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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Posts Tagged ‘customer service management’

Microsoft Dynamics CRM and FieldOne: A Beautiful Marriage for Customer-centric Field Service Management

  In the past decade we have seen a whole spectrum of customer-centric businesses realize the need for better, integrated field service management tools. Whether it be for on-site maintenance, repairs, installations, or contracted services, Field Service Management solutions are used by many different industries for many different reasons. It came as no surprise to us when […]

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How Many Clicks Should Entering an Order Take? – Web Based Order Entry for Microsoft Dynamics

We recently launched Order Entry for Microsoft Dynamics as a web based solution that seamlessly integrates with Microsoft Dynamics CRM & ERP solutions. An obvious question - why another Order Entry solution offering in the Microsoft Dynamics world where a variety of Order Entry options already exist? There are several reasons : There are no […]

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Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM

Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls on hold, the representatives who don’t have a clue about either the product you purchased or your order history, and the ever-present feeling that you’re […]

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A Real Life Example of Using Dialogs in Microsoft Dynamics CRM 2011 To Provide Superior Customer Service

Microsoft Dynamics CRM 2011 offers significant new and enhanced features that can increase effectiveness and productivity in your organization.  In this article, I will highlight Dialogs, one of the many enhancements delivered with the new version.  To read more about the new functionality in Dynamics CRM 2011, click here. Dialogs enable you to set up […]

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DRIVE Your Business Forward with Microsoft Dynamics CRM Integration

In order to create a flowing business, all your business software products should integrate seamlessly.  So why don’t all companies do this? With Microsoft Dynamics GP you will be able to seamlessly integrate CRM in order to aid your business in your daily tasks. Customer Service Management This is a feature that is available to […]

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CRM Helps Improve Processes for Manufacturers and Wholesale Distribution Companies

I was reading through RSM’s latest Manufacturers and Wholesale Distribution (MWD) National Survey and one of the questions really intrigued me.  We asked companies what processes they were looking to improve in 2010.  The top five responses were Supplier Relationship Management (76%), Customer Relationship Management (64%), Manufacturing Flow (53%), Order Fulfillment (51%), and Customer Service […]

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