In the past decade we have seen a whole spectrum of customer-centric businesses realize the need for better, integrated field service management tools. Whether it be for on-site maintenance, …
Posts Tagged ‘customer service management’
How Many Clicks Should Entering an Order Take? – Web Based Order Entry for Microsoft Dynamics
We recently launched Order Entry for Microsoft Dynamics as a web based solution that seamlessly integrates with Microsoft Dynamics CRM & ERP solutions. An obvious question - why another Order …
Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM
Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls …
A Real Life Example of Using Dialogs in Microsoft Dynamics CRM 2011 To Provide Superior Customer Service
Microsoft Dynamics CRM 2011 offers significant new and enhanced features that can increase effectiveness and productivity in your organization. In this article, I will highlight Dialogs, one of the many …
DRIVE Your Business Forward with Microsoft Dynamics CRM Integration
In order to create a flowing business, all your business software products should integrate seamlessly. So why don’t all companies do this? With Microsoft Dynamics GP you will be able …
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CRM Helps Improve Processes for Manufacturers and Wholesale Distribution Companies
I was reading through RSM’s latest Manufacturers and Wholesale Distribution (MWD) National Survey and one of the questions really intrigued me. We asked companies what processes they were looking to …
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