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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘customer satisfaction’

The Role of the Modern CRM Platform – Loyalty and the Customer Experience

There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed. “The bulk of B2B purchasing decisions take place before a customer contacts a supplier.” Today’s customers are much more […]

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Improve Customer Satisfaction And Develop Customer Loyalty With CRM

Customer satisfaction has never been more important than it is right now in today’s fast-paced and highly competitive marketplace.  Learn how to satisfy your customers and develop deep customer loyalty by integrating a customer relationship management (CRM) solution with your enterprise resource planning (ERP) solution. In order to provide superior customer satisfaction, your sales and […]

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Do You Hear Your Customers Or The Sound of Silence?

As you look back to see how well your business did during the hustle and bustle of the holiday season, be sure to listen in on what your customers are saying about your products, services, or their interactions with your business.  You may ramp up production of your hottest products in anticipation of the busiest […]

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Do You Really Know What Your Customers Want?

Most business owners and managers know why their customers enjoy their products or services.  There are often a lot of anecdotal stories that drive assumptions about what customers really need or want; however, how much of that is based on fact?  Knowing what your customers really want can improve your products and services, which can […]

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Top 3 Needs In A CRM Solution

Businesses of all sizes and within any industry can benefit from a customer relationship management (CRM) solution.  However, not all CRM solutions are created equal.  To get the right solution for your business, you need to consider these three very important characteristics. Your solution should match your business: Like choosing the right suit or a […]

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Happy Customers Are Good Customers

You strive to provide customers with high-quality products and personalized services.  A satisfied customer is more likely to be a long-term customer.  However, are you sure that your customers are satisfied?  Be sure to collect the right feedback and customer data to ensure that your products and services are meeting their needs by implementing a […]

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The Year Of The Customer Or The Year of Complaints?

Social media and other online digital channels are incredible ways to communicate and educate customers about your products or services.  However, this connection also makes it easier for customers to register complaints about your products and services.  How you navigate these types of customer communications can mean the difference between gaining a new customer or […]

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