Provide Five-Star Service and Maximize the Value of Customer Relationships with CRM 2011
Recently, I came across the American Express® Global Customer Service Barometer from 2011, which reports on consumer sentiment concerning the state of customer service in America. Interesting survey findings include the following: Consumers will tell 16 people about subpar service encounters. Conversely, they will inform only nine others about positive, memorable customer service experiences. …
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Improve Customer Service With Complete Centralized Customer View Through Dynamics CRM
Do your customers know more about their relationship with your company than your employees do? 80% of business leaders believe they do a good job in building customer relationships, while only 8% of their customers agree, according to research from The Whetstone Edge. If your organization uses more than one system to record and manage …
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Relationships Beyond Sales Business relationships and contact management related to sales, marketing and sales related customer service have always had a home in standard CRM packages and for the most part, the pitch for traditional CRM has focused on those areas. Today’s CRM systems now have more flexibility and extensibility that can be applied to …
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