Provide Five-Star Service and Maximize the Value of Customer Relationships with CRM 2011
Recently, I came across the American Express® Global Customer Service Barometer from 2011, which reports on consumer sentiment concerning the state of customer service in America. Interesting survey findings include …
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Improve Customer Service With Complete Centralized Customer View Through Dynamics CRM
Do your customers know more about their relationship with your company than your employees do? 80% of business leaders believe they do a good job in building customer relationships, while …
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Relationships Beyond Sales Business relationships and contact management related to sales, marketing and sales related customer service have always had a home in standard CRM packages and for the most …
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