With cloud-based technologies and AI, we hear a lot about all the different things a CRM solution can do. However, if you’re thinking about implementing a CRM solution such as Microsoft Dynamics 365 Customer Engagement, it’s important to start out with the functionalities that will bring the most value to your business. Start out […]
continue reading...Posts Tagged ‘Customer relationship management’
La différence entre Microsoft Flow et les workflows du CRM
On a beaucoup entendu parler de « One Microsoft » ces dernières années, une refonte de la structure organisationnelle de Microsoft connectant tous les aspects de la compagnie. En décloisonnant ses départements et équipes, Microsoft cherche à augmenter la communication et la synergie à travers l’ensemble de son organisation. Microsoft offre maintenant aux entreprises les outils pour […]
continue reading...8 Guiding Principles for CRM Implementation Success
When interviewed after the fact, some managers have lamented the things they didn’t know before implementing their CRM (Customer Relationship Management) solutions. To save you the pain of “implementer’s regret,” we’ve identified eight guiding principles designed to make your CRM selection and implementation a success. 1. Start with a vision Which CRM you select will […]
continue reading...Are You Getting the Most from your CRM? Here’s What Can Help.
If you have a CRM (Customer Relationship Management) solution or are thinking of investing in one, you know that a lot of work goes into the project before you even flip the “on” switch. It’s not unusual for a CRM project leader to spend weeks or months deciding on features, researching different solutions, obtaining executive […]
continue reading...Microsoft Flow versus CRM Workflows: What’s the Difference?
We’ve heard a lot about “One Microsoft” these past few years, a restructuring of Microsoft’s organizational structure that connects together all aspects of the company. By eliminating silos between departments and teams, Microsoft sought to increase communication and synergy across its entire organization. It’s now offering organizations the tools they need to do the same: […]
continue reading...Briser les mythes du CRM : Maximisez le retour sur votre investissement
Malgré les nombreux avantages d’une solution de gestion de la relation client, les organisations sont parfois sceptiques quant au retour potentiel sur leur investissement. En tant qu’experts de Microsoft Dynamics 365 Customer Engagement, chez JOVACO nous nous trouvons souvent à briser les mêmes mythes et idées fausses lorsque nous faisons l’analyse d’un système existant dont […]
continue reading...Debunking CRM Myths: Maximizing Your Return on Investment
Despite the many advantages of a customer relationship management solution, organizations are sometimes skeptical that they can benefit from one as well as its true ROI. As Microsoft Dynamics 365 Customer Engagement experts, we at JOVACO often have to debunk the same few myths and misconceptions whenever we are called to analyze an existing system […]
continue reading...Should You Upgrade or Reimplement Your CRM Solution?
There are two different ways to improve your current CRM (Customer Relationship Management) solution: upgrade or reimplementation. You might assume that the end results of the two paths will be the same. But there is a distinction. Choosing the best path based on your organization’s processes and goals can make a big difference. CRM Reimplementation Reimplementation refers […]
continue reading...How Microsoft Dynamics 365/CRM Adds Value to Your Business
Customer Relationship Management (CRM) was developed to organize and keep track of customer information, and it certainly does that. But growing businesses are finding that modern CRM solutions such as Microsoft Dynamics 365/CRM go way beyond simply saving and filing information and can now also drive growth and add value to their organization. Here are […]
continue reading...Got Customer Data? Here Is Why You Need a CRM
Data isn’t what it used to be. Before the dawn of digital transformation, business data was the result of a process – like a simple sales receipt, for example. But with new abilities to store, analyze and segment data, it is now a powerful tool that can offer valuable and interesting new insights into business […]
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