The idea for this post came to me when I stumbled across a great piece on the Gartner blog, which was also the first time I found out that Gartner …
Customer Engagement vs. Customer Service in CRM: Defining the Difference Read More »
Posts Tagged ‘Customer Relationship Management Software for Customer Service’
How to Choose Customer Relationship Management (CRM) Software: 6 Questions To Ask Your Customer Service Manager
Today competitive advantage increasingly depends on how organizations manage their customer relationships—and not simply on how well they design and build their products. Companies must implement strategies that enable them …
Cloud Computing for Microsoft Dynamics CRM
One term that has taken over CRM Software News is “Cloud Computing” and I would like to take this chance to delve a bit deeper into this topic, defining its …
Keeping Track Of Customers: Key To SMB Profitability
In the rush for revenue, businesses often forget the customer. The focus is on the invoice or transaction and the time it takes, instead of the relationship and ‘lifetime’ opportunity …
Keeping Track Of Customers: Key To SMB Profitability Read More »
