The idea for this post came to me when I stumbled across a great piece on the Gartner blog, which was also the first time I found out that Gartner …
Customer Engagement vs. Customer Service in CRM: Defining the Difference Read More »
The idea for this post came to me when I stumbled across a great piece on the Gartner blog, which was also the first time I found out that Gartner …
Customer Engagement vs. Customer Service in CRM: Defining the Difference Read More »
Today competitive advantage increasingly depends on how organizations manage their customer relationships—and not simply on how well they design and build their products. Companies must implement strategies that enable them …
One term that has taken over CRM Software News is “Cloud Computing” and I would like to take this chance to delve a bit deeper into this topic, defining its …
In the rush for revenue, businesses often forget the customer. The focus is on the invoice or transaction and the time it takes, instead of the relationship and ‘lifetime’ opportunity …
Keeping Track Of Customers: Key To SMB Profitability Read More »