Posts Tagged ‘customer relationship management for banks’

HITACHI Asia Pacific's Logo The Universal Banker: Using CRM for Banks to Provide the Outstanding Service Customers Demand

While consumers are increasingly engaging with banks through mobile devices, that doesn’t mean the job of the teller is dying – far from it. Bank tellers are instead evolving into a role that is quickly adapting to better serve customers’ new expectations and demands: the universal banker. People enter brick-and-mortar bank locations because they need …

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