The Role of the Modern CRM Platform - Loyalty and the Customer Experience
There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that …
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How to Gain a Competitive Edge with Dynamics CRM Online
Do you know your customers as well you would like to? As well as your competitors do? Information is key when it comes to winning customers and keeping them. Microsoft …
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Big Results on a Small Marketing Budget with Dynamics CRM
Don’t have a lot of money for marketing? No problem. The key to success is optimizing the funds you do have by targeting the right potential customers. The easiest way …
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Do You Know Who Your End Consumer Is? 3 Ways Microsoft CRM Can Help
If your business manufactures or distributes to retailers, other distributors, or anyone who isn’t the ultimate buyer, how do you ‘know your customer’? Having this information and being able to …
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5 Ways Microsoft Dynamics CRM Works for Distributors
Whether you distribute goods to dealers, retailers, or directly to end consumers, maintaining customer loyalty and delivering on promises is critical for most manufacturing and distribution businesses. Customer Relationship Management …
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Discover your “Secret Weapon” with Microsoft Dynamics CRM
Most companies are focused on acquiring new prospects and customers, but often forget about their most valuable asset and/or secret weapon: their current customer database! By using the data provided …
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Social Media + CRM Accelerates Customer Service Response, Builds Loyalty
When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now …
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