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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.


Posts Tagged ‘customer loyalty’

The Role of the Modern CRM Platform – Loyalty and the Customer Experience

There was a time when leads and opportunities were managed within Excel sheets, or by using simple contact management software. Sales teams reacted to customer demands and worked from a set of scripts that helped direct them to what they needed. “The bulk of B2B purchasing decisions take place before a customer contacts a supplier.” Today’s customers are much more […]

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How to Gain a Competitive Edge with Dynamics CRM Online

Do you know your customers as well you would like to? As well as your competitors do? Information is key when it comes to winning customers and keeping them. Microsoft Dynamics CRM Online gives you everything you need to better service your current customers and win over new ones, including a complete view of your […]

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Big Results on a Small Marketing Budget with Dynamics CRM

Don’t have a lot of money for marketing? No problem. The key to success is optimizing the funds you do have by targeting the right potential customers. The easiest way to do that is through software, namely a Customer Relationship Management solution. We use Microsoft Dynamics CRM, which allows us to identify the strongest leads […]

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Do You Know Who Your End Consumer Is? 3 Ways Microsoft CRM Can Help

If your business manufactures or distributes to retailers, other distributors, or anyone who isn’t the ultimate buyer, how do you ‘know your customer’? Having this information and being able to track customer buying preferences gives you the power to better understand your market, increase sales, and stay a step ahead of your competition.  So how […]

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5 Ways Microsoft Dynamics CRM Works for Distributors

Whether you distribute goods to dealers, retailers, or directly to end consumers, maintaining customer loyalty and delivering on promises is critical for most manufacturing and distribution businesses. Customer Relationship Management (CRM) solutions are essential for all organizations, regardless of industry, but distribution companies have unique challenges. As a followup to our previous article outlining the […]

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Discover your “Secret Weapon” with Microsoft Dynamics CRM

Most companies are focused on acquiring new prospects and customers, but often forget about their most valuable asset and/or secret weapon: their current customer database! By using the data provided within Microsoft Dynamics® CRM about your current customers, you have the knowledge to leverage this secret weapon in more than one way: Sell More: In […]

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Social Media + CRM Accelerates Customer Service Response, Builds Loyalty

When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now you have a potential wildfire to contend with. Ignore it, and the flames spread. Address it, but slowly, your company comes across as apathetic. Answer […]

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