One of the quickest ways to frustrate a customer is to put them on hold or transfer them to another representative. If you can’t answer their questions on the spot …
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Posts Tagged ‘customer-centric data’
Do You Hear Your Customers Or The Sound of Silence?
As you look back to see how well your business did during the hustle and bustle of the holiday season, be sure to listen in on what your customers are …
Do You Hear Your Customers Or The Sound of Silence? Read More »
