Posts Tagged ‘customer-centric data’

OTT, Inc. 's Logo Improve Customer Service With Proactive Customer Response

One of the quickest ways to frustrate a customer is to put them on hold or transfer them to another representative.  If you can’t answer their questions on the spot and be responsive to their needs, they are going to look for a business that can.  Connect your people with the right data by using …

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InterDyn BMI's Logo Do You Hear Your Customers Or The Sound of Silence?

As you look back to see how well your business did during the hustle and bustle of the holiday season, be sure to listen in on what your customers are saying about your products, services, or their interactions with your business.  You may ramp up production of your hottest products in anticipation of the busiest …

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