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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘CRM user adoption’

Want to Improve CRM User Adoption? Make Sure to Include the Right People in the Buying Decision.

Many company leaders make the mistake of letting their IT department unilaterally choose which software package to purchase.  This is a particularly bad idea when it comes to buying CRM software.  The reason being that most of the time IT staff are not the people who’ll be using the CRM system to do their jobs […]

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Look Beyond Sales and Marketing; Microsoft Dynamics CRM is Also a Powerful Process Management Tool

When some people hear the term CRM (customer relationship management) they assume that it's a tool that is only really useful in sales and marketing departments. While CRM is relied upon by these departments in many organizations, they are by no means the only ones who can benefit from the use of such systems. I […]

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Six Simple Tips for Improving CRM User Adoption Rates

Whether your company is considering or currently working on an installation of Microsoft Dynamics CRM, or any other new software package for that matter, we all know that one of the greatest challenges we will face during this process is encouraging user adoption. Resistance to change is something that is ingrained in all of us, […]

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Tips for Putting the ‘Use’ in Microsoft Dynamics CRM User Adoption

As both veteran consultants and customers will tell you, one key to a successful Microsoft Dynamics CRM implementation is user adoption. Like most other companies, financial services organizations face challenges getting users to adopt new CRM systems. At a recent online meeting of the CRM User Group's Financial Services Special Interest Group, members shared some […]

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Why is Being Able to Personalise Microsoft Dynamics CRM so Important?

Being able to set up the software the way you like it, and having it tailored to your role, is one of the key features of Microsoft Dynamics CRM 2011. Users can personalise the areas they regularly work with in a whole variety of ways. So why is this important?

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