When some people hear the term CRM (customer relationship management) they assume that it's a tool that is only really useful in sales and marketing departments. While CRM is relied …
Posts Tagged ‘CRM Usability’
Usability - the Cornerstone of CRM deployments
Usability can be the lynchpin between failure and success. The current recession plaguing the global economy has thrust CRM to the forefront. Consequently, businesses are placing greater emphasis on enhancing …
