Posts Tagged ‘CRM Usability’

Intelligent Technologies, Inc. 's Logo Look Beyond Sales and Marketing; Microsoft Dynamics CRM is Also a Powerful Process Management Tool

When some people hear the term CRM (customer relationship management) they assume that it's a tool that is only really useful in sales and marketing departments. While CRM is relied upon by these departments in many organizations, they are by no means the only ones who can benefit from the use of such systems. I …

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HITACHI Asia Pacific's Logo Usability - the Cornerstone of CRM deployments

Usability can be the lynchpin between failure and success. The current recession plaguing the global economy has thrust CRM to the forefront. Consequently, businesses are placing greater emphasis on enhancing sales — calling for better action on outstanding leads and detecting opportunities within existing customers. Moreover, businesses must ensure that the sales management processes and …

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