Microsoft Dynamics CRM and Office 365: A Match Made in the Cloud
Deploying Microsoft Dynamics CRM Online in tandem with the cloud based version of the Microsoft Office productivity suite gives your Marketing, Sales and Customer Service employees the powerful tools they need to engage with customers and meet their goals. Both these Microsoft cloud services are: Easy to adopt—Both Microsoft Office 365 and Dynamics CRM Online …
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Nucleus Research Choses Microsoft Dynamics CRM as an Industry Leader
Are you aware that several research firms regularly review a wide array of offerings in the CRM industry? One of these research organizations, Nucleus research recently released its CRM Technology Value Matrix for the Second Half of 2012. This matrix categorizes the major players in the CRM market as follows: Leaders—have invested in both functionality …
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Microsoft Dynamics CRM Activity Feeds FAQs
As promised in my last blog post discussing social CRM implementation tips, I would now like to take a closer look at the Activity Feeds feature offered in Microsoft Dynamics CRM 2011. This feature is extremely helpful when it comes to fostering communication and collaboration among Dynamics CRM users. Just like the popular social networking …
What Is Social CRM and How to Implement It Successfully
Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM basically refers to the integration of CRM and social media as a means of facilitating communication and collaboration among people within an organization as well …
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Why Microsoft Dynamics CRM Online is the Cloud Service you Can Trust
When evaluating customer relationship management solutions in the cloud one of your first concerns is likely to be security. You want to be sure that the valuable customer data you entrust to your service provider with will remain safe in their hands. Microsoft understands this and has gone to great lengths to provide Dynamics CRM …
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Updated: Dynamics CRM 2011 and SharePoint 2010 – A Match Made in Document Management Heaven
The integration of SharePoint and Microsoft Dynamics CRM 2011 was arguably one of the most important features to be added to Microsoft’s CRM offering in recent memory. It made the jobs of many Dynamics CRM users a great deal easier. With this upgrade it became possible to access and edit all the information related to …
Want to Improve CRM User Adoption? Make Sure to Include the Right People in the Buying Decision.
Many company leaders make the mistake of letting their IT department unilaterally choose which software package to purchase. This is a particularly bad idea when it comes to buying CRM software. The reason being that most of the time IT staff are not the people who’ll be using the CRM system to do their jobs …
Helpful Bulk Delete Tool Makes it Easy to Manage Records in Dynamics CRM 2011
If you've used any kind of CRM system in the past, you know that they're most effective when the records they contain are kept clean and up-to-date. But, for many people cleaning records is nowhere near the top of their priority list. We all seem to stay so busy just attending to those things on …
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Increase Your Organization's Productivity with Microsoft Dynamics CRM Online and Office 365
One of the main benefits of choosing Dynamics CRM Online as your customer relationship management system is that it gives your employees access to its data anywhere there’s an internet connection. Better yet, Microsoft continuously updates Dynamics CRM's included features. One such feature that was recently added to Microsoft Dynamics CRM Online is integration with …
Video Demonstration: Mobile Capabilities and More Coming to Microsoft Dynamics CRM
Last month, Microsoft announced that it would be adding mobile capabilities for the iPad, iPhone, Windows phone, Blackberry and Google Android to Dynamics CRM. Initially, all we could do was read about this in the Microsoft Dynamics CRM Q2 2012 Service Update Release Preview Guide. But now, it’s possible to see the mobile features, along …
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