A new CRM implementation creates wonderful opportunity for positive change and growth within your organization; but successful implementations are as dependent on user adoption and satisfaction as they are the actual technology. It is thus important to individually reach out to every member of your team to get a sense of how the CRM implementation …
CRM Software Implementation
When acquiring a CRM system, as with any change management, it is important that your organization select someone to lead the project and facilitate adjustments (and compliance) across all levels of operation. We affectionately like to refer to this leader as your organization’s CRM Guru – a key figure who is essential to successfully transitioning …
Are you considering a new CRM software system? CRM software (customer relationship management software) is designed to help organizations reach business goals like: Converting more prospects into sales Creating a collaborative sales process Improving inbound marketing and lead generation Getting a 360-degree view of customers Cutting service request costs and sales process costs. The …
CRM Software Success: 3 Frequently Overlooked Red Flags Read More »
Perhaps you are outgrowing your current CRM solution, or you're planning to implement a new CRM system that will help you achieve your growth targets. Microsoft Dynamics CRM Online is a leading cloud application that is seeing tremendous growth with sustained double digit and even treble digit growth reported in its customer base each year. …
“The superior man is modest in his speech, but excels in his actions.” – Confucius Microsoft Dynamics CRM can help any sales organization improve results by better managing their sales funnel. I’m going to call the top of this sales funnel “Leads”. Every organization depends on a steady source of leads to generate sales for …
3 Key Tips for Improving “New Lead” Tracking Processes in Microsoft Dynamics CRM Read More »
Over the last year the buzzword, "social CRM" or "SCRM" has entered the vocabulary of many in the CRM industry. If you're not familiar with it, the term social CRM basically refers to the integration of CRM and social media as a means of facilitating communication and collaboration among people within an organization as well …
What Is Social CRM and How to Implement It Successfully Read More »
A purchase of CRM software is an exciting and valuable investment in the success of your company; that is all the more reason you need a solution that fits your needs. While researching CRM software, you need to take into consideration two important ideals: 1. Know yourself and 2. Know your requirements. Purchasing CRM software is slightly …
Are You in the Market of Buying CRM Software? It’s Time for Some Internal Reflection Read More »
The key to finding a good software vendor starts with evaluating their expertise. When it comes to your CRM software implementation, your consulting partner’s experience can make a BIG difference in the success of your business. At The TM Group, we take pride in both our business acumen and our technical expertise, and have taken …
