In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not be surprised to hear that on average 57% of customers have gone through the buying cycle before they ever contact you. That’s why the idea …
Posts Tagged ‘crm software and social networking’
Achieving Social CRM Success with Microsoft Dynamics CRM
Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more and more important to marketing professionals like me. Microsoft recognizes this and has been working hard to add social features to its popular Dynamics CRM …
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Be a Social Butterfly with CRM
You can’t deny the incredible potential using social media in business today. Combining social channels with your CRM can be a faster and more reliable way to reach new customers, as well as resolve issues for existing ones. According to this article in the Economic Times, Gartner predicts that by 2014, refusing to communicate with …
How to Get the Most out of Microsoft Dynamics CRM 2011's New Social Features (Part 2)
Last month, I wrote a blog entitled, “How to Get the Most out of Microsoft Dynamics CRM 2011's New Social Features (Part 1).” As promised, here’s the follow up to that post with even more great tips to help you fully utilize Microsoft Dynamics CRM’s new social features. If you’re not familiar with Dynamics CRM’s …
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How to Get the Most out of Microsoft Dynamics CRM 2011's New Social Features (Part 1)
In September, I wrote a blog post entitled, "Sneak Peek: Microsoft Plans Exciting Updates for Dynamics CRM." In that post, I covered several social media tools that were going to be added to Microsoft Dynamics CRM and now that those updates are live, I thought it was time I dedicated a post to helping our …
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Improving Client Retention with Social Networks
When you think of social networks, you may think of nothing but pictures of college students at parties or teenagers complaining about their parents. While there’s undoubtedly a fair share of that going on, social networks can also be used to connect with clients. While nothing can replace personal, one-on-one contact when it comes to …
