Distributors Need a Socially Connected CRM Solution
The world is changing and distributors need to keep up with these changes to stay competitive. According to a recent Nielson report “Global trust in advertising”, online consumer reviews are already the second most trusted source of brand information and messaging, with 70 percent of global consumers and businesses indicating they trust online reviews, an increase of 15 …
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New Marketing Features in Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM 2015 is now available and we’ve seen a huge influx of customers that are looking to upgrade as soon as possible because of all of the new and advanced features. Microsoft has taken the time to truly understand what your sales and marketing departments need and how CRM can help with today’s …
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Social Listening Service in Microsoft Dynamics CRM 2013
Businesses are now using the social media channels for marketing and sales as well as compliments or complaints that can quickly reach a very wide audience. Microsoft Dynamics 2013 now has a Social Listening Service that supports businesses utilizing social media channels. The internet is now teeming with business intelligence in the social channels – if you know how …
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How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better understanding of their customers. But, a couple of the questions I think a lot of people have when they are new to this technology and …
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Social Selling with Microsoft CRM
A top new enhancement in Microsoft CRM 2013 is the ability for companies to engage in social selling. As defined by Microsoft, social selling gives businesses the ability to share knowledge more broadly than ever before. It allows Microsoft CRM users to connect to their customers' social media and other mobile platforms. Many clients have …
What 8 Questions Would You Ask The World’s Most Influential Social Thought Leaders?
If you could contact some of the world's most influential social thought leaders to find out how they use social media to connect with customers and drive sales, what questions would you ask them? And who would you ask? The Questions: The 8 questions that the Microsoft Dynamics CRM team decided on are: What are …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, catch up here. Today, I’d like to follow that up with a blog that gives you a brief overview of the great new social features …
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New CRM 2013 eBooks Available | Social Listening and Customer Service
By Barkley Busby Vice President and Co-Founder, 2B Solutions, Inc. Microsoft has packed a lot of punch in the newest release of Dynamics CRM 2013 - CRM Online Spring ’14 update and CRM 2013 SP1 (on-premise). Learn more about the features by downloading one of the new eBooks. These eBooks give lots of details and …
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