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Posts Tagged ‘CRM Service Management’

Eliminate Scheduling Nightmares with Microsoft Dynamics CRM

Do you have multiple employees and equipment that need to be scheduled at different times?  Do you have employees that work different shifts and find it difficult to schedule appointments and keep track of their schedules?  Well, if you answered yes to any of these questions, then the Service Activity Scheduling Engine may be the […]

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Shift Your CRM Strategy From Reactive (= Damage Control) to Proactive (= Random Acts of Kindness)

By Justin Languirand, Altico Advisors Obviously, that’s a gross over-simplification.  If you read the entire article in the October issue of CRM (the magazine), you’ll see that there’s a lot more to it.  The author, Associate Editor Lauren McKay, has organized her thoughts into some pretty logical sections: Proactive Service Proactive Suggestions Proactive Notifications Proactive […]

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Power Up Customer Satisfaction and Retention

Getting the most out of your customer data and business information Customer relationships matter.  Period.  In an era of fast business transactions, immediate need gratification, and tight budgets, the relationship you have with your customer brings revenue and profitability to your business. Today, however, many businesses don’t proactively behave as if customer relationships matter.  In […]

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