Posts Tagged ‘CRM planning’

Turnkey Technologies, Inc.'s Logo 6 P's of a Successful CRM Implementation – Choosing a Product and Partner

CRM implementation offers a rewarding step toward improving your business for both your customers and your employees. But a CRM implementation not driven by goals and proper planning can turn into an uphill battle to measure your ROI, as well as achieve the most benefits. Reaching your CRM goals is simply a matter of certain principles and …

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Preact Limited's Logo CRM Systems: If You Build It, Will They Use It? [Download CRM User Adoption Guide]

Organisations pour tremendous amounts of time, resources and money into Customer Relationship Management (CRM) systems with high expectations of increased sales, better customer service and improved operating efficiency. Leading CRM solutions like Microsoft Dynamics deliver on those goals – but only if one key component is accomplished: user adoption. Ask yourself these two questions:   How …

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Preact Limited's Logo The 11 Step Plan for CRM Success

There are some statistics for CRM that give it a bad reputation: “70% of CRM initiatives fail to achieve their expected objectives” - source Cap Gemini Ernst & Young “90% of businesses can’t show a positive return on CRM” - source Meta Group “75% of CRM initiatives fail to substantially impact the customer experience” - source …

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OTT, Inc. 's Logo Successfully Rolling out a Customer Relationship Management Solution in Your Organization

So you’ve gone through the long and difficult process of finding the best solution for your company from a technological standpoint, and you are ready to implement a CRM system. Or are you? How will you ensure that the investment your company is about to make will have a meaningful and positive impact on your …

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