Even before you began your CRM implementation, you identified that executive participation and sponsorship is a critical success factor. Now that your system is in place, post-implementation success relies on a number of proactive practices. Ensuring that these practices are observed comes down to the same factors that made your implementation a success: accountability in the form of executive participation …
Your C.A.S.E for a CRM Steering Committee (Even After Go-Live) Read More »
