Each year at Microsoft Convergence, the company unveils the latest and greatest new features and upgrades coming to its Dynamics software lines. This year is no exception! There’s been talk …
Posts Tagged ‘crm for social monitoring’
From Microsoft Convergence 2015: A Sneak Peek at Some Great New Enhancements Coming to Dynamics CRM
March 19, 2015 · Laura Heinbockel, Intelligent Technologies Inc., a North Carolina Microsoft Dynamics CRM partner ·
How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
August 17, 2014 · Laura Heinbockel, Intelligent Technologies, Inc. ·
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
June 25, 2014 · Laura Heinbockel, Intelligent Technologies, Inc. ·
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, …
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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers
April 28, 2014 · Laura Heinbockel, Intelligent Technologies, Inc. ·
In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not …
Parature: What Is It and How Can It Help Boost Customer Satisfaction?
April 16, 2014 · Intelligent Technologies, Inc. ·
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …
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Achieving Social CRM Success with Microsoft Dynamics CRM
June 19, 2013 · Laura Heinbockel, Intelligent Technologies, Inc., a North Carolina Microsoft Dynamics CRM partner ·
Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
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Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM
April 13, 2013 · By: Laura Heinbockel, Intelligent Technologies, Inc., a NC Dynamics partner ·
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it …
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How to Use Social Network Monitoring in Dynamics CRM 2011
November 29, 2010 · CRM Software Blog Writer ·
When it comes to social media, people fall into one of two camps: either you believe in the value and potential of social networks in running business, or you need …
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