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Posts Tagged ‘crm for social monitoring’

From Microsoft Convergence 2015: A Sneak Peek at Some Great New Enhancements Coming to Dynamics CRM

Each year at Microsoft Convergence, the company unveils the latest and greatest new features and upgrades coming to its Dynamics software lines. This year is no exception! There’s been talk of many great enhancements coming to Microsoft Dynamics CRM later this year. A few of these discussed at this year's Microsoft Convergence conference I am […]

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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers

In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not be surprised to hear that on average 57% of customers have gone through the buying cycle before they ever contact you. That’s why the idea […]

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Parature: What Is It and How Can It Help Boost Customer Satisfaction?

Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform.  And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear.  According to a recent […]

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How to Use Social Network Monitoring in Dynamics CRM 2011

When it comes to social media, people fall into one of two camps: either you believe in the value and potential of social networks in running business, or you need to be convinced of such. If you're in the first group, I'll be preaching to the choir for a bit here. If you're in the […]

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