Each year at Microsoft Convergence, the company unveils the latest and greatest new features and upgrades coming to its Dynamics software lines. This year is no exception! There’s been talk …
Posts Tagged ‘crm for social monitoring’
How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, …
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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers
In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not …
Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …
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Achieving Social CRM Success with Microsoft Dynamics CRM
Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more …
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Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it …
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How to Use Social Network Monitoring in Dynamics CRM 2011
When it comes to social media, people fall into one of two camps: either you believe in the value and potential of social networks in running business, or you need …
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