Each year at Microsoft Convergence, the company unveils the latest and greatest new features and upgrades coming to its Dynamics software lines. This year is no exception! There’s been talk of many great enhancements coming to Microsoft Dynamics CRM later this year. A few of these discussed at this year's Microsoft Convergence conference I am …
Posts Tagged ‘crm for social monitoring’
How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better understanding of their customers. But, a couple of the questions I think a lot of people have when they are new to this technology and …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, catch up here. Today, I’d like to follow that up with a blog that gives you a brief overview of the great new social features …
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Using Microsoft Dynamics CRM to Create an Integrated Social Strategy: Beyond Counting Followers
In today’s hyper connected world where individuals have a wealth of information at their fingertips through the web and a variety of social media channels, you may or may not be surprised to hear that on average 57% of customers have gone through the buying cycle before they ever contact you. That’s why the idea …
Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform. And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear. According to a recent …
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Achieving Social CRM Success with Microsoft Dynamics CRM
Over the last year or so, social CRM is a topic that has been discussed at length in the press. More than just a buzzword, this concept is becoming more and more important to marketing professionals like me. Microsoft recognizes this and has been working hard to add social features to its popular Dynamics CRM …
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Netbreeze Bringing Social Analytics to Microsoft Dynamics CRM
One of the most exciting CRM related announcements to come out of this year’s Microsoft Convergence conference was the acquisition of Netbreeze. If you haven’t heard of Netbreeze before, it is a Swiss company whose products allow organizations to essentially listen in on what’s being said about them, their products, or their brand on social …
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How to Use Social Network Monitoring in Dynamics CRM 2011
When it comes to social media, people fall into one of two camps: either you believe in the value and potential of social networks in running business, or you need to be convinced of such. If you're in the first group, I'll be preaching to the choir for a bit here. If you're in the …
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