Dynamics CRM’s Service module and more specifically the Case entity, is a great tool for managing incidents. But when it comes to IT Managed Service Providers (MSP), managing incidents is …
Posts Tagged ‘CRM for Incident Management’
Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM
Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls …
