Posts Tagged ‘CRM for Incident Management’

Dynamics Objects's Logo Are You IT MSP? - Read How to Improve the Way IT Managed Service Providers Manage Incidents (Cases) with Dynamics CRM?

Dynamics CRM’s Service module and more specifically the Case entity, is a great tool for managing incidents. But when it comes to IT Managed Service Providers (MSP), managing incidents is a complex process; the Case entity of CRM out-of-the-box does not provide the necessary functionality required by IT Managed Service Providers. Q-Service is a solution …

Are You IT MSP? - Read How to Improve the Way IT Managed Service Providers Manage Incidents (Cases) with Dynamics CRM? Read More »

HITACHI Asia Pacific's Logo Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM

Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls on hold, the representatives who don’t have a clue about either the product you purchased or your order history, and the ever-present feeling that you’re …

Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM Read More »

 

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