Posts Tagged ‘CRM for Incident Management’

Dynamics Objects's Logo Are You IT MSP? - Read How to Improve the Way IT Managed Service Providers Manage Incidents (Cases) with Dynamics CRM?

Dynamics CRM’s Service module and more specifically the Case entity, is a great tool for managing incidents. But when it comes to IT Managed Service Providers (MSP), managing incidents is […]

HITACHI Asia Pacific's Logo Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM

Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls […]

 

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