How CEOs Can Boost Customer Satisfaction Strategies with CRM
When setting a company's strategies for growth and profitable customers, CEO's, CSOs, and CMOs face diverse challenges and problems. Decisions involve (among others) marketing, sales and customer service. Although these …
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CRM Essential for Effective Customer Support
Customer support software, such as Microsoft Dynamics® CRM brings a lot of benefits. For example, it helps in knowledge management, front line response, and resolution recommendations, assigning, forwarding, or escalating …
We Live the Same Life As Our Clients, Because Microsoft Dynamics CRM is Our CRM Software System, Too
By Justin Languirand, Altico Advisors I was scrolling through some of our posts on the CRM and ERP Software Blogs and found one that our own President, Mike Kean wrote about …
Talking CRM With Your Service Manager
If your organization has to schedule resources of any kind—people, equipment, vehicles, buildings, and so forth—it's a daily chore of your service manager to make sure these limited resources are …
Poor Customer Service Costs Billions – How Can A CRM System Help You Avoid Those Costs?
I saw this survey today in CRM Magazine’s eWeekly Newsletter. The title was “Poor Customer Service Costs Billions.” Here’s a summary of the findings: “Oftentimes customer service supervisors and managers …
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