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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Posts Tagged ‘CRM for customer service’

Microsoft Dynamics CRM and FieldOne: A Beautiful Marriage for Customer-centric Field Service Management

  In the past decade we have seen a whole spectrum of customer-centric businesses realize the need for better, integrated field service management tools. Whether it be for on-site maintenance, repairs, installations, or contracted services, Field Service Management solutions are used by many different industries for many different reasons. It came as no surprise to us when […]

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How CEOs Can Boost Customer Satisfaction Strategies with CRM

When setting a company's strategies for growth and profitable customers, CEO's, CSOs, and CMOs face diverse challenges and problems. Decisions involve (among others) marketing, sales and customer service. Although these functions interact, too often they operate individually to the detriment of both the company and its customers. One of today's top five challenges for CEOs, […]

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3 Ways a CRM Can Increase Retention

Acquiring new customers is expensive. According to Bain & Company, it costs businesses about 6-7 times more to acquire a new customer than to keep an existing one. It is a lot more expensive than retaining your current customers and finding ways to keep them happy. Customer loyalty and retention drive referrals and inevitably, revenue. […]

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Parature: What Is It and How Can It Help Boost Customer Satisfaction?

Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s Dynamics CRM customer relationship management platform.  And while Dynamics CRM will certainly benefit from Microsoft’s purchase, the exact timing remains unclear.  According to a recent […]

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Everything Your Customer Service Team Needs to Get Started with Microsoft Dynamics CRM 2013

Last month, I wrote a series of “Getting Started with Microsoft Dynamics CRM 2013” blogs for general users as well as those who work in Sales and Marketing.  If you missed either of them, click the links provided in the previous sentence to catch up. Today, I would like to add one final chapter to […]

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Knowing your Customers Well Goes a Long Way Toward Satisfying Customer Demand

Some businesses can anticipate their customer’s needs before they even know they have a need.  How well do you know your customers? Have you ever had the pleasure of walking into your favorite coffee shop and being addressed by name and provided with your customary favorite order?  I happen to spend a lot of time […]

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What Microsoft CRM’s Position in Magic Quadrant Means for Project Managers

Last month Microsoft Corp. announced that Microsoft Dynamics CRM has been placed in the Leaders quadrant of the Gartner Inc. 2011 Magic Quadrant for CRM Customer Service Contact Centers. By looking at and assessing CRM software, the Magic Quadrant is a research report that places the software into certain categories according to how well suited […]

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Microsoft Dynamics CRM Brings You the Cloud for Less

The much anticipated Microsoft Dynamics CRM 2011 is here and available to power your cloud.  And, for a limited time, Microsoft is offering special pricing to bring you the cloud for less - get $200 for each Microsoft Dynamics CRM Online User Subscription licenses you acquire through May 28, 2011. This is a great deal for […]

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Microsoft Dynamics CRM 2011 is Finally Here…Now What?

Product launches are exciting times, but sometimes the hype has a negative effect on something that requires action. Some of you may have already been introduced to the great new features of Microsoft Dynamics CRM 2011, but what do you do with this information? What is your call to action? First, you need to answer the […]

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