Posts Tagged ‘CRM for customer service’

DynaTech Systems's Logo A Guide to Setting Up Unified Routing for Exceptional Customer Service in Microsoft Dynamics 365

In today's global business landscape, providing exceptional customer service is essential for any company to thrive and remain competitive. However, managing customer inquiries, requests, and complaints can be challenging, particularly …

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DynaTech Systems's Logo Elevate Customer Experience with Voice Channel in Microsoft Dynamics 365 Customer Service

In today's fast-paced world, customers expect instant information and quick resolutions to their issues. Exceptional customer service is a crucial factor for companies to stand out from their competitors and …

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Turnkey Technologies, Inc.'s Logo Microsoft Dynamics CRM and FieldOne: A Beautiful Marriage for Customer-centric Field Service Management

  In the past decade we have seen a whole spectrum of customer-centric businesses realize the need for better, integrated field service management tools. Whether it be for on-site maintenance, …

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InfoGrow Corp's Logo How CEOs Can Boost Customer Satisfaction Strategies with CRM

When setting a company's strategies for growth and profitable customers, CEO's, CSOs, and CMOs face diverse challenges and problems. Decisions involve (among others) marketing, sales and customer service. Although these …

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Atum Corporation's Logo 3 Ways a CRM Can Increase Retention

Acquiring new customers is expensive. According to Bain & Company, it costs businesses about 6-7 times more to acquire a new customer than to keep an existing one. It is …

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Intelligent Technologies, Inc. 's Logo Parature: What Is It and How Can It Help Boost Customer Satisfaction?

Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …

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Intelligent Technologies, Inc. 's Logo Everything Your Customer Service Team Needs to Get Started with Microsoft Dynamics CRM 2013

Last month, I wrote a series of “Getting Started with Microsoft Dynamics CRM 2013” blogs for general users as well as those who work in Sales and Marketing.  If you …

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Velosio's Logo Knowing your Customers Well Goes a Long Way Toward Satisfying Customer Demand

Some businesses can anticipate their customer’s needs before they even know they have a need.  How well do you know your customers? Have you ever had the pleasure of walking …

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IPM Global 's Logo What Microsoft CRM’s Position in Magic Quadrant Means for Project Managers

Last month Microsoft Corp. announced that Microsoft Dynamics CRM has been placed in the Leaders quadrant of the Gartner Inc. 2011 Magic Quadrant for CRM Customer Service Contact Centers. By …

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