Posts Tagged ‘crm for case management’

Dynamics Objects's Logo Are You IT MSP? - Read How to Improve the Way IT Managed Service Providers Manage Incidents (Cases) with Dynamics CRM?

Dynamics CRM’s Service module and more specifically the Case entity, is a great tool for managing incidents. But when it comes to IT Managed Service Providers (MSP), managing incidents is […]

HITACHI Asia Pacific's Logo Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM

Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls […]

Hitachi Solutions America, Ltd.'s Logo Cases and Resolution Activities in Microsoft Dynamics CRM 2011

Many CRM users use the Case entity in CRM 2011 to track issues. These issue range from customer complaints to tracking actual software development bugs.  The Case entity does a […]

RSM US LLP's Logo Microsoft Dynamics CRM used by IT Help Desk for Case Management

Listen To This Blog Post – Audio MP3   When your organization is contacted - whether it’s by telephone, e-mail, or handwritten letter - and this is the type of […]


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