Dynamics CRM’s Service module and more specifically the Case entity, is a great tool for managing incidents. But when it comes to IT Managed Service Providers (MSP), managing incidents is …
Posts Tagged ‘crm for case management’
Make Your Business the Standard for Customer Service Excellence with Microsoft Dynamics CRM
Customer service horror stories – I have them, you have them, and I’m pretty sure any other person you ask off the street has one. There are the never-ending calls …
Cases and Resolution Activities in Microsoft Dynamics CRM 2011
Many CRM users use the Case entity in CRM 2011 to track issues. These issue range from customer complaints to tracking actual software development bugs. The Case entity does a …
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Microsoft Dynamics CRM used by IT Help Desk for Case Management
Listen To This Blog Post – Audio MP3 When your organization is contacted - whether it’s by telephone, e-mail, or handwritten letter - and this is the type of …
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