Happy Data Privacy Day! How to be Compliant Without Interrupting your Business
“Don’t let Privacy Laws prevent you from selling” —Rob Triggs, VP Sales and Marketing CRM Dynamics. January 28 is Data Privacy Day. The fact that data privacy has its …
Happy Data Privacy Day! How to be Compliant Without Interrupting your Business Read More »
Dynamics CRM 2015 Outlook Client: The Top 5 Reasons to Roll it Out Today
Dynamics CRM 2015 essentially comes in three different user interfaces: the CRM web, the Outlook Client and the CRM mobile app. The user’s experience is highly dependent on how they …
Dynamics CRM 2015 Outlook Client: The Top 5 Reasons to Roll it Out Today Read More »
How to Tell If Your Sales and Marketing System Is Working
The Monday after Thanksgiving is called Cyber Monday, and it’s perhaps the busiest on-line shopping day of the year. However, for me it is also a day when our phones …
How to Tell If Your Sales and Marketing System Is Working Read More »
Data Scientists for Big Data
Note: This blog is based on Thomas H. Davenport's book, Big Data: Dispelling the Myths, Uncovering the Opportunities, published in 2014 by the Harvard Business Review Press; Harvard Business School …
Determining What Metrics to Track with CRM
Tracking specific metrics is essential for evaluating performance of sales, marketing and customer service initiatives – to determine where to invest more money and where to pull back or even “pull the plug” altogether. But what metrics are actually worth tracking?
This is an important question because your customer relationship management (CRM) system may quickly generate reports full of interesting data, but if it does not serve as actionable intelligence, you won’t have the information you need to drive sound business decisions that grow sales and profit. How do you decide what metrics are worth tracking and should be configured in your CRM system?
