Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone […]
Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features […]
When a company implements a CRM system such as Dynamics CRM, the first users are usually the sales team. This is logical as historically, CRM systems have focused on helping […]
Are you just beginning the process of researching CRM solutions for your business? Are you not quite ready to reach out to vendors to request a formal demo or start […]
In real estate, the experts say the key to success is location, location, location. And in business, especially today, it is personalization, personalization, personalization. Bottom line is, if you are […]
Answer this question honestly. Does your businesses and IT organization regularly evaluate if the business strategy and supporting technology systems are properly aligned to truly center around the best-interests of […]
As our economy pulls out of its long recession, businesses are looking at their IT setup and finding that their systems are old and out of date. In particular, CRM […]
The other night I stopped into my local dealership to get my Jeep’s oil changed. Since I’m a regular customer, I get a warm greeting from my favorite service manager […]
Microsoft offers downloadable, add-in accelerators that will add to your existing Microsoft Dynamics CRM solution and that serve specific business needs. These accelerators are available at no cost and show […]