Create a Seamless Omnichannel Customer Service Experience Using Microsoft Dynamics 365
Only a few decades ago, if a customer wanted to contact a company, they really only had one option: the phone. Today’s customers have a myriad of options available: phone …
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Dynamics 365 2021- Release Wave 2 for Customer Service and Field Service
Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features …
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Dynamics 365 - it's not just for the sales team
When a company implements a CRM system such as Dynamics CRM, the first users are usually the sales team. This is logical as historically, CRM systems have focused on helping …
Microsoft Dynamics CRM Demo: An Easy, On Demand Way to Try Before You Buy
Are you just beginning the process of researching CRM solutions for your business? Are you not quite ready to reach out to vendors to request a formal demo or start …
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Systemize Personalization with Microsoft Dynamics CRM and SharePoint
In real estate, the experts say the key to success is location, location, location. And in business, especially today, it is personalization, personalization, personalization. Bottom line is, if you are …
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Turn On The Light With Microsoft Dynamics CRM
Do you know what your sales and marketing teams are up to at the moment? You may have had a hand in the most recent marketing campaign, but do you …
How Customer-Centric (Really) is Your Organization?
Answer this question honestly. Does your businesses and IT organization regularly evaluate if the business strategy and supporting technology systems are properly aligned to truly center around the best-interests of …
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The Economy is Coming Back; Make Sure Your CRM Software is Ready
As our economy pulls out of its long recession, businesses are looking at their IT setup and finding that their systems are old and out of date. In particular, CRM …
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Running a Quart Low on Customer Service? Change to Microsoft Dynamics CRM.
The other night I stopped into my local dealership to get my Jeep’s oil changed. Since I’m a regular customer, I get a warm greeting from my favorite service manager …
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Build Better Relationships with Microsoft Dynamics Accelerators!
Microsoft offers downloadable, add-in accelerators that will add to your existing Microsoft Dynamics CRM solution and that serve specific business needs. These accelerators are available at no cost and show …
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