The latest updates in the 2025 Release Wave 2 for Microsoft Dynamics 365, planned between October 2025 and March 2026, bring powerful new AI tools that are especially helpful for […]
New artificial intelligence Customer Service Agents for Microsoft Dynamics 365 and Contact Center are available in public preview: Case Management, Customer Intent, and Customer Knowledge Management. These three AI Agents […]
Microsoft recently introduced the Customer Feedback Survey Agent powered by Copilot Studio in the Dynamics 365 Contact Center, which is now available in preview. This innovative tool allows managers to […]
The future of Microsoft Dynamics 365 and Microsoft Power Platform begins now. During the Microsoft Business Applications Launch Event, they were excited to announce the official start of the 2025 […]
One of the most useful features in the Microsoft Dynamics 365 Customer Service Workspace (CSW) application is the ability to search knowledge articles that exist within the Dataverse. This allows […]
A New Dynamic client recently faced challenges with their help desk system and Dynamics 365. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed […]
Microsoft Dynamics 365 Customer Service is a powerful tool, but it can suffer from duplicate records, which can cause numerous issues. In this article, we'll explore how to clean Dynamics […]
Microsoft’s 2024 Wave 1 Release is currently in progress with dozens of new updates and features already available for use. To help you take advantage of these new features, we’ve […]
In today's globalized world, businesses are not bound by geographical boundaries. With the advent of technology, companies are expanding their reach and serving customers from all corners of the globe. […]
Discover the Latest Copilot Capabilities for Dynamics 365 Customer Service
