Posts Tagged ‘CRM and Social Media’

's Logo Gartner Report Says CRM Software Top Priority in 2013

CRM will be a top priority for enterprise IT spending according to a report released by the research firm Gartner. 2013 and 2014 will see an increase in CRM spending as the business software technology edged out ERP, which previously held the top spot. Office software came in third. Businesses' growing need for customer retention …

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Velosio's Logo Microsoft Enables Effective Customer Engagement

In the opening keynote address of the annual Convergence event, the focus was on uniting with customers – both Microsoft’s commitment to be “in this together” with their customers and the tools they were introducing to help Microsoft Dynamics users connect with their own customers. In a press release that coincided with the keynote, Microsoft …

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Intelligent Technologies, Inc. 's Logo How to Get the Most out of Microsoft Dynamics CRM 2011's New Social Features (Part 2)

Last month, I wrote a blog entitled, “How to Get the Most out of Microsoft Dynamics CRM 2011's New Social Features (Part 1).”  As promised, here’s the follow up to that post with even more great tips to help you fully utilize Microsoft Dynamics CRM’s new social features.  If you’re not familiar with Dynamics CRM’s …

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Sikich's Logo Social Collaboration Tool Adoption for Your Business

The Facebook and Twitter generation is demanding more social collaboration for business technology solutions. This just goes to prove that the days are over for archaic CRM solutions, and the days are here for Social CRM. Employees and customers want more social collaboration in the workplace and online. Social CRM makes that possible, but where …

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Intelligent Technologies, Inc. 's Logo How to Get the Most out of Microsoft Dynamics CRM 2011's New Social Features (Part 1)

In September, I wrote a blog post entitled, "Sneak Peek: Microsoft Plans Exciting Updates for Dynamics CRM." In that post, I covered several social media tools that were going to be added to Microsoft Dynamics CRM and now that those updates are live, I thought it was time I dedicated a post to helping our …

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's Logo 3 Simple Tips To Improve Your Customer Relationship Management Stategy

What is customer relationship management? Customer relationship management might just be the most important part of running a successful business. Unfortunately, it also happens to be the part that most businesses neglect, and as a result, they’re constantly losing customers and letting new sales leads slip through the cracks. So, what is customer relationship management? …

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HSO's Logo Microsoft Dynamics CRM Integrates with Trusted Platforms to Update Client Contact Data

Marketing efforts are only effective when they reach the right contacts. Therefore the importance of gathering the appropriate contacts and maintaining their accuracy is indispensable, as is the time and effort it takes to maintain your existing contact and opportunity base. Microsoft Dynamics CRM manages client relationships and relevant contact information, and should be a one stop …

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