Microsoft CRM and Hootsuite : A Dynamic Duo In Social Interaction
The new Microsoft Dynamics CRM update is coming with some exciting news – integration with the social media management system, Hootsuite. This new partnership will allow for enhanced brand management capabilities across multiple platforms. Hootsuite is a system that allows users access to all of their current social media platforms in one place, allowing for …
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How to Optimize Social Media Marketing with CRM
Social media marketing, which is increasingly becoming a standard strategy among businesses, provides you with all kinds of benefits. The value you gain from these efforts can be maximized with the right CRM solution. For generating hard ROI numbers for management, we look to tangible benefits like revenue and lead conversions. However, effective marketing professionals understand that the value …
Distributors Need a Socially Connected CRM Solution
The world is changing and distributors need to keep up with these changes to stay competitive. According to a recent Nielson report “Global trust in advertising”, online consumer reviews are already the second most trusted source of brand information and messaging, with 70 percent of global consumers and businesses indicating they trust online reviews, an increase of 15 …
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10 Social Listening Experts Discuss WOW Service in a Social Intelligence Guide for Customer Service
Anyone can say they offer 24/7 support and plenty of customer service representatives to take calls. From sales to troubleshooting, offering customer service is easy. What is not so easy is actually anticipating what customers might need, reaching out to them through the best channels and at the right times. In the age of social …
Your Brand Sux - Tips for Engaging Customers Through Social Media
Ninety percent of consumers would recommend a brand after they interact with the brand's representatives on social media, according to a study by an Internet advertising bureau. Knowing that, just imagine the number of sales opportunities you miss when you fail to engage customers and potential customers via social media. The Microsoft Dynamics CRM team …
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How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better understanding of their customers. But, a couple of the questions I think a lot of people have when they are new to this technology and …
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Social is for Closers: 3 Free SlideShares on Social Intelligence
Social media presents an excellent opportunity for businesses to freely market their companies and promote their services. Despite this open opportunity, many businesses still fail to capitalize on that social media gold mine. In many cases, it has nothing to do with desire. Many of them want to use social media and may have Facebook, …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, catch up here. Today, I’d like to follow that up with a blog that gives you a brief overview of the great new social features …
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Microsoft Announces InsideView, Part of Dynamics CRM Online Release To Enhance Social Experience
To say social media has become important to the web may be a colossal understatement. One could argue it has become the web. Business is not immune to this trend, and the latest release of Microsoft Dynamics CRM 2013 introduces a number of social media features that enhance customer experience and make it easier than …
Thoughts on Microsoft CRM 2013
Microsoft CRM 2013 is coming soon – October 1 to be exact (barring any last minute delays). Microsoft has given it’s preview to partners like us, shown us the new features, the changes, the navigation, the interfaces, the hooks to social media. Having had 24 hours to digest the info, I thought I would share …
