Microsoft CRM and Hootsuite : A Dynamic Duo In Social Interaction
The new Microsoft Dynamics CRM update is coming with some exciting news – integration with the social media management system, Hootsuite. This new partnership will allow for enhanced brand management …
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How to Optimize Social Media Marketing with CRM
Social media marketing, which is increasingly becoming a standard strategy among businesses, provides you with all kinds of benefits. The value you gain from these efforts can be maximized with the right CRM solution. …
Distributors Need a Socially Connected CRM Solution
The world is changing and distributors need to keep up with these changes to stay competitive. According to a recent Nielson report “Global trust in advertising”, online consumer reviews are …
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10 Social Listening Experts Discuss WOW Service in a Social Intelligence Guide for Customer Service
Anyone can say they offer 24/7 support and plenty of customer service representatives to take calls. From sales to troubleshooting, offering customer service is easy. What is not so easy …
Your Brand Sux - Tips for Engaging Customers Through Social Media
Ninety percent of consumers would recommend a brand after they interact with the brand's representatives on social media, according to a study by an Internet advertising bureau. Knowing that, just …
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How to Make The Most of Dynamics CRM’s Social Listening and Maximize Your ROI
In my last blog post, I spoke about the social listening features offered in the latest release of Microsoft Dynamics CRM and how they could help businesses gain a better …
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Social is for Closers: 3 Free SlideShares on Social Intelligence
Social media presents an excellent opportunity for businesses to freely market their companies and promote their services. Despite this open opportunity, many businesses still fail to capitalize on that social …
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What’s New in Microsoft Dynamics CRM Spring ’14 Wave: Social
A couple of weeks ago, I wrote a post on the wealth of new Marketing features included in the recently released spring update for Dynamics CRM. If you missed it, …
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Microsoft Announces InsideView, Part of Dynamics CRM Online Release To Enhance Social Experience
To say social media has become important to the web may be a colossal understatement. One could argue it has become the web. Business is not immune to this trend, …
Thoughts on Microsoft CRM 2013
Microsoft CRM 2013 is coming soon – October 1 to be exact (barring any last minute delays). Microsoft has given it’s preview to partners like us, shown us the new …
