CRM and Outlook

Following a preview release in 2016, a new Microsoft Dynamics 365 app for Outlook is now available. The initial preview had some limitations but Microsoft released an enhanced app as part of its December 2016 update. Compared to the installed plugin, the new App for Outlook runs server-side to reduce some of the heavy lifting from …

10 Things To Like About The Dynamics 365 App for Outlook Read More »

Earlier this year, my colleague and Microsoft CRM MVP, Joel Lindstrom, blogged about A Better Way to Control User Synchronization Settings In Microsoft Dynamics CRM.  In his blog, he discussed how the use of the (free and fully supported) XrmToolBox for CRM can be used to help enhance the Outlook synchronization capabilities within CRM.  I’d …

CRM 2013; Outlook Synchronization by Choice, Not by Ownership Read More »

CRM to Outlook Contact Synching is one of the most used features of the application, but there are some surprises when you get into the details of the contact synchronization process. If an organization works to consolidate their contacts into CRM, occasionally multiple users will wind up synching the same contact locally. It’s important to …

Which Fields Synch from CRM to Outlook Contacts? Read More »

If you’ve ever helped troubleshoot a balky CRM-Outlook configuration, you know that there are a number of reasons why it might be misbehaving – the ‘cure’ could be locally with the configuration, with Outlook, within a CRM configuration or security. Our friends in Redmond have released a new tool to help guide customers with Outlook …

A Wizard to Help Troubleshoot Microsoft Dynamics CRM Outlook Client Issues Read More »

One of the great features of CRM 2011 (and earlier versions too) is the ability to bring down contacts from CRM into your Outlook contacts folder. In CRM 2011 this is accomplished by managing Outlook Filters, where you can set up rules with which to bring down contacts using Advanced Find-esque tools. But as our …

Microsoft Dynamics CRM 2011: Using Marketing Lists to Control Contact Synchronization Read More »

One of the items frequently requested, especially in large deployments of Microsoft Dynamics CRM, has been the ability to control Outlook client synchronization.  CRM for Outlook provides a fantastic bi-directional synchronization between CRM and Outlook for contacts, appointments, tasks, and other activities; but, in some organizations, business requirements dictate that some or all of the …

Control User Synchronization Settings In Microsoft Dynamics CRM 2011 Read More »

Considering that Microsoft Dynamics CRM version 4.0, first released in 2007, has literally reshaped the CRM landscape, the impact of Microsoft Dynamics CRM 2011, will be considerable. And as its release draws closer, we’re able to provide some more in-depth information and details of some of the features and functions this exciting new product will offer.

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