If your account reps could sell more, marketing could target better, and customer service was more responsive to key accounts, life would be great, wouldn't it? It may not be …
Why You Should Care About Customer Lifetime Value Read More »
Posts Tagged ‘CRM and Customer Loyalty’
Restoring Client Trust and Securing a Lifetime of Loyalty with Microsoft Dynamics CRM
Recently, I read “The Six Building Blocks of Customer Trust” by Peppers & Rogers Group, a customer-based business strategy think tank and management consulting firm. The article cites the “Edelman …
Restoring Client Trust and Securing a Lifetime of Loyalty with Microsoft Dynamics CRM Read More »
