Posts Tagged ‘CRM and Customer Loyalty’

InfoGrow Corp's Logo Why You Should Care About Customer Lifetime Value

If your account reps could sell more, marketing could target better, and customer service was more responsive to key accounts, life would be great, wouldn't it?  It may not be […]

Hitachi Solutions America, Ltd.'s Logo Restoring Client Trust and Securing a Lifetime of Loyalty with Microsoft Dynamics CRM

Recently, I read “The Six Building Blocks of Customer Trust” by Peppers & Rogers Group, a customer-based business strategy think tank and management consulting firm. The article cites the “Edelman […]


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