What most people in marketing like to know, is if their campaign is successful and reaching the people they intended it for. For a marketing campaign, the most useful information …
Posts Tagged ‘CRM Activity Reporting’
Are You IT MSP? - Read How to Improve the Way IT Managed Service Providers Manage Incidents (Cases) with Dynamics CRM?
Dynamics CRM’s Service module and more specifically the Case entity, is a great tool for managing incidents. But when it comes to IT Managed Service Providers (MSP), managing incidents is …
Best Practices for Activity Reporting In Microsoft Dynamics CRM 2011
So you want to report on your activities in CRM—and that is a great idea. Activities such as appointments, phone calls, tasks, and e-mails are core CRM functionality and a …
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