New artificial intelligence Customer Service Agents for Microsoft Dynamics 365 and Contact Center are available in public preview: Case Management, Customer Intent, and Customer Knowledge Management. These three AI Agents […]
As business leaders continue to adopt AI-powered tools like Microsoft Copilot for Sales, there’s one critical skill that’s becoming increasingly essential: prompt engineering. While many organizations are excited about the […]
Microsoft recently introduced the Customer Feedback Survey Agent powered by Copilot Studio in the Dynamics 365 Contact Center, which is now available in preview. This innovative tool allows managers to […]
As DynamicsCon 2025 approaches, we are excited to share that Jeff Ney, President of New Dynamic, will be joining Marketing Copilot CEO and Microsoft MVP in AI, Marie Wiese, for […]
The future of Microsoft Dynamics 365 and Microsoft Power Platform begins now. During the Microsoft Business Applications Launch Event, they were excited to announce the official start of the 2025 […]
Earlier this month, Microsoft Dynamics announced two new Copilot Agents with the ambition of empowering Sales to close more deals even faster and transform business processes at the same time […]
A New Dynamic client recently faced challenges with their help desk system and Dynamics 365. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed […]
Copilot has already started transforming how sales organizations operate by lending a hand in authoring emails and other built-in prompts that Microsoft has provided. There are also the unsuccessful times […]
CRM Developers: Unlock the Power of AI with Microsoft Copilot Studio Agents Within our Purely CRM team, we utilize these applications to unlock unprecedented productivity and simplified workflows. As artificial […]
In today’s fast-paced business world, web forms are essential tools for generating leads and staying connected with customers. As many Dynamics 365 users have discovered, web forms can also attract […]
