CRM Developers Guide: Partnership over Automation, how rethinking AI in Dynamics 365 CRM development will yield better results As AI continues to evolve within the CRM landscape, developers working with […]
Artificial Intelligence is no longer just a buzzword—it’s a game-changing reality transforming how companies operate and serve their customers. Among the many innovations within AI, AI Agents stand out as […]
New artificial intelligence Customer Service Agents for Microsoft Dynamics 365 and Contact Center are available in public preview: Case Management, Customer Intent, and Customer Knowledge Management. These three AI Agents […]
Microsoft recently introduced the Customer Feedback Survey Agent powered by Copilot Studio in the Dynamics 365 Contact Center, which is now available in preview. This innovative tool allows managers to […]
As DynamicsCon 2025 approaches, we are excited to share that Jeff Ney, President of New Dynamic, will be joining Marketing Copilot CEO and Microsoft MVP in AI, Marie Wiese, for […]
The future of Microsoft Dynamics 365 and Microsoft Power Platform begins now. During the Microsoft Business Applications Launch Event, they were excited to announce the official start of the 2025 […]
Earlier this month, Microsoft Dynamics announced two new Copilot Agents with the ambition of empowering Sales to close more deals even faster and transform business processes at the same time […]
Copilot has already started transforming how sales organizations operate by lending a hand in authoring emails and other built-in prompts that Microsoft has provided. There are also the unsuccessful times […]
An AI Generated Summary Podcast (5min) of our Purely CRM Newsletter on AI for Dynamics 365 USA and Canada. Listen to the 5:28s podcast on YouTube. Well worth listening, and […]
