Parature: What Is It and How Can It Help Boost Customer Satisfaction?
Ever since January when Microsoft announced it had acquired Parature, a cloud based customer service solution provider, there’s been a fair amount of speculation about what this means for Microsoft’s …
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How Many Companies Use Microsoft Dynamics CRM? Updated 2014
At Convergence 2014 it was announced that 40,000 companies use Microsoft Dynamics CRM. Which is 4 million individual Dynamics CRM users. This is a customer count increase of 2.6 percent …
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New Microsoft Dynamics CRM Pricing Coming Spring 2014
With the Spring 2014 release of Dynamics CRM, Microsoft is adding exciting new capabilities across customer service, marketing and sales. Since the user experience will be integrated, it makes sense …
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Three Quick Highlights from Convergence 2014
Even though the weather was a bit cool and rainy (better than the subzero temperatures back at the Ledgeview Partners corporate offices in Appleton, WI), an estimated 12,000 people made …
Customer Effective Helps Four Clients Win Microsoft Dynamics' Customer Excellence Awards
Customer Effective is proud to announce that four of their customers have been recognized by Microsoft® with Microsoft Dynamics 2014 Customer Excellence Awards. These customers were honored by Microsoft executives …
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3 Reasons Convergence 2014 is a "Must Attend" Event
Convergence 2014 is right around the corner on March 4-7, 2014 in Atlanta, GA! Are you attending or still on the fence? Here are three great reasons that Convergence 2014 …
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