Improve Customer Service with Dynamics Omnichannel
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that …
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How to Increase Revenue in the Contact Center with Dynamics 365
Any business using a contact center treats it as a cost center. From a financial perspective, this makes sense. A good conversation with a customer creates a lot of …
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