Author: Mike Hauck In the latest episode of “How to Change,” I had the pleasure of hosting Andrew Higashi, co-founder of ChangeEngine. We dove into the intricacies of organizational change management […]
A guide to understanding the importance of people, processes, and culture in CRM adoption. Author: Mike Hauck Introduction Customer relationship management (CRM) systems are powerful tools that can help businesses […]
La nouvelle interface unifiée de Microsoft Dynamics 365 Customer Engagement (CRM) fournit une expérience utilisateur améliorée et adaptative, assurant ainsi une expérience cohésive à partir de tous vos différents appareils […]
The new Unified Interface for Microsoft Dynamics 365 Customer Engagement (CRM) provides an enhanced, responsive user experience from all platforms, ensuring a cohesive experience from all your different devices. It […]
Un des plus grands défis lors de l’implantation d’un système CRM est son adoption par les utilisateurs. Votre entreprise a investi beaucoup de temps et d’argent pour acquérir cette solution, […]
One of the biggest hurdles when implementing a CRM system is user adoption. Your company has invested a significant amount of time and money to acquire a CRM system, and […]
I once did an implementation for a very large organization that had a combined ERP/CRM project that spanned 18 months. The end-goal was to implement SAP, combined with a […]
L’interface unifiée de Dynamics 365 Customer Engagement (CRM) disponible en octobre 2020
Managing Change in a CRM Project