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Posts Tagged ‘change management’

L’interface unifiée de Dynamics 365 Customer Engagement (CRM) disponible en octobre 2020

La nouvelle interface unifiée de Microsoft Dynamics 365 Customer Engagement (CRM) fournit une expérience utilisateur améliorée et adaptative, assurant ainsi une expérience cohésive à partir de tous vos différents appareils et plateformes. Elle sera disponible pour tout le monde à partir du 1er octobre 2020, mais certains utilisateurs ont déjà la possibilité de passer à […]

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New Unified Interface for Microsoft Dynamics 365 Customer Engagement (CRM) Coming in October 2020

The new Unified Interface for Microsoft Dynamics 365 Customer Engagement (CRM) provides an enhanced, responsive user experience from all platforms, ensuring a cohesive experience from all your different devices. It will be available on October 1, 2020 for everyone, but some users already have the option of switching over to the new interface. Here’s what […]

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Quoi prendre en considération avant de débuter l’implantation de Microsoft Dynamics CRM

Un des plus grands défis lors de l’implantation d’un système CRM est son adoption par les utilisateurs. Votre entreprise a investi beaucoup de temps et d’argent pour acquérir cette solution, et il en dépend maintenant des équipes de projet et de direction d’assurer que ce changement soit perçu de manière positive pour que les utilisateurs […]

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What to Think About Before Going Live With Your Microsoft Dynamics CRM Implementation

One of the biggest hurdles when implementing a CRM system is user adoption. Your company has invested a significant amount of time and money to acquire a CRM system, and it is now up to the CRM project and executive teams to ensure that this change is viewed in a positive light and that the […]

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Managing Change in a CRM Project

  I once did an implementation for a very large organization that had a combined ERP/CRM project that spanned 18 months.  The end-goal was to implement SAP, combined with a CRM application suite, which would manage the SFA (Sales Force Automation) processes, along with handling the trade funds management and deduction management functions.  After a […]

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