The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want …
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Posts Tagged ‘case management’
Live Webinar: Advancing Your Non-Profit's Mission - How a Connected Technology Platform Can Empower Your Organization to Do More Good
The Microsoft Tech for Social Impact (TSI) team and Microsoft gold partner HSO are pleased to invite you to our digital event: Advancing Your Nonprofit's Mission: How a Connected Technology Platform Can …
Provide Seamless Customer Service with Case Management in Dynamics 365
Most of us have experienced the all to familiar situation of having to explain our problem over and over again to numerous support people. If only your issue was recorded …
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Take the Guesswork out of Case Management
MS Dynamics CRM vs Salesforce Download our free CRM 30-day trial Learn more about CRM's features Running a well-oiled support desk is not for the faint of heart. There are …
Better Customer Service with Self-Service Portal for Dynamics CRM 2011
In my previous post I explained the benefits, for organizations providing customer service, of using DotNetNuke free Community Edition, as customer a portal that connects to the Dynamics CRM service module. (Read …
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Take Your Customer Service to a Whole New Level
If you haven’t checked out the new features in the Microsoft Dynamics CRM December 2012 Service Update User Interface – you need to – NOW! Gone are the headaches of …
Losing Track of Customer Issues? We’re on the Case.
Driving to work today, you remember that you have to contact your customer, Mike. You arrive at your desk and frantically look through all of your papers for the notes …
Losing Track of Customer Issues? We’re on the Case. Read More »
Microsoft Dynamics CRM – Efficient Citizen Relationship Management
The “Customer Relationship” in CRM not only applies to business consumers, it also relates to citizen relationships, which tend to have substantial challenges. There is a need to improve Citizen …
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