Setting the Stage During the recent Microsoft Business Applications Summit, Microsoft announced the availability of the "2019 Release Wave 2 Plan". The Release Plan covers all of the upcoming updates for Dynamics 365 and the Power Platform (PowerApps, Microsoft Flow, and Power BI). For many CRM users the breadth of areas to keep up with […]
continue reading...Posts Tagged ‘artificial intelligence’
How to Increase Revenue in the Contact Center with Dynamics 365
Any business using a contact center treats it as a cost center. From a financial perspective, this makes sense. A good conversation with a customer creates a lot of value. The problem is that it's usually intangible. In business, you need numbers to show your value … numbers like revenue that offsets costs. The […]
continue reading...Direct Sales IT Leaders: These 2 Tools Will Help Your Sales Leaders Increase Distributor Performance
Every IT leader has felt pressure from the sales organization to produce tools that will increase sales. This group is sometimes the hardest to serve - their requests are usually tinged with urgency, and their willingness to spend time with you designing solutions is sometimes limited. . . And there's the fact that […]
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