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Posts Tagged ‘Alabama’

Benefits of Integrating Microsoft Dynamics CRM and Dynamics GP

The CRM-ERP Connector is a free tool from Microsoft that allows Microsoft Dynamics CRM and the Dynamics ERP systems (GP, NAV and AX) to integrate.  Connector provides seamless data-flow between the two systems, allowing users to see the complete 360-degree view of their customer history and sales pipeline.  Connector allows organizations to share data without […]

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5 Training Tips for Dynamics CRM

Any time a new software system is implemented, the move may cause frustrations and stress among employees.  Proper training is essential to alleviating these frustrations and to realizing the overall success of the project.  Training should not be haphazard.  Instead, company leadership should plan for the implementation as it would any other critical business function. Here […]

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3 Management Tips to Ensure a Successful CRM Implementation

Everyone knows that CRM software is crucial to all businesses large and small. Some companies have had multiple systems and iterations, and these transitions can create frustration and anxiety in organizations. There is a learning curve with any project of this kind, but the end results should improve productivity and competitiveness. In our work over […]

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Microsoft’s Dedication to Partners an Essential Part of Dynamics CRM 2011 Success

It is important that our customers know and understand the level of support Microsoft is providing to the Dynamics CRM partner community.

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Are You Ready for the Technical Requirements of Microsoft Dynamics CRM 2011

Along with many new features, CRM 2011 brings some new requirements for its underlying server and database environment.

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City of Birmingham, Alabama Selects Microsoft Dynamics CRM for 311 Call Center

To better serve its roughly 230,000 residents, the City of Birmingham, Alabama established a 311 nonemergency call center in 2005.  The 311 call center routes service requests to more than 20 different city divisions that take care of everything from trash removal and street repair to nonemergency police calls and environmental code inspections.  The call […]

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Microsoft Dynamics CRM: Inventory and Training Management with Integrated Handheld Scanners

Our state department of education has an innovative program which involves sending hands-on math and science training kits to schools.  These math and science kits are refurbished and distributed from 12 warehouses across the state.  Along with tracking the individual materials inside the kits, as well as the locations of the kits, they were required […]

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Integrating Microsoft Dynamics CRM With Microsoft Virtual Earth

One of the best features of Microsoft Dynamics CRM is the ability to display external web pages in CRM via Inline Frames.  This capability allows you to grab almost anything with a web address and make it part of your MS CRM application.  Even better, it is possible to take characteristics from the current record, […]

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