Effortless Task and List Management: The Power of Microsoft 365 CoPilot
When your sales team finishes a particularly productive meeting, does each member understand what to do next? Does everyone know their action items and have access to the information they …
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The Future of AI and CRM: Insights from Chris Cognetta
Author: Chris Cogentta Artificial Intelligence (AI) AI has become a buzzword in the tech industry, and for good reason. It has the potential to revolutionize the way we work and …
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Microsoft Dynamics 365 Sales: What's New?
Microsoft has recently released new updates to Dynamics 365 Sales with new and improved functionality. Additionally, Microsoft has identified new and exciting features planned for release later this …
Conversational AI Usage in the CRM Applications
Author: congruentX Listening to your customers is the best thing your business can do to scale up. It is human nature that they want to be listened to and seek a …
Unlocking Conversation Intelligence to Build Better and more Profitable Business Relationships
Author: congruentX Successful business relationships are built on trust and understanding. Learning how to effectively communicate with clients and partners is key to developing strong, long-lasting relationships. This is where conversation …
AI-based CRM - How does it help the Sales team?
The sales team is a collection of individuals who actively participate in sales activities to generate new or more sales. They go through the simple to sophisticated decision-making processes every …
Dynamics 365 Customer Sales and Power Automate Updates
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business. Microsoft's latest Dynamics 365 release contains hundreds …
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Why AI, IoT, and Business Intelligence is Not Just for Big Business
Digital transformation is necessary for survival in today’s business world. But what does this mean for your small or midsize organization’s culture, processes, and operations? We’re here to …
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Introducing the First Solution from Project Cortex: SharePoint Syntex
Think about how many documents are stored in your CRM system. There’s at least thousands, if not millions, of forms, papers, policies, and reports stored in there. And chances are, …
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Highlights of Upcoming Dynamics 365 October 2019 Updates
Setting the Stage During the recent Microsoft Business Applications Summit, Microsoft announced the availability of the "2019 Release Wave 2 Plan". The Release Plan covers all of the upcoming updates …
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