Microsoft and its Cornucopia of Products: How Power Tools are Transforming Business
“You join here, not to be cool, but to make others cool.” – Satya Nadella, CEO Microsoft Would you think that “Making others cool” should be the new tagline for Microsoft? Well if you attended the MBA Summit in Atlanta recently, you’d see lots of Microsoft employees walking around with an aura that emits …
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Wave 2 release updates for Omnichannel for Customer Service in Microsoft Dynamics 365
Omnichannel for customer service in Microsoft Dynamics 365 offers to connect and engage customers across different digital messaging channels. You can enable chat, SMS, and social channels like Facebook, Twitter in your organization using omnichannel. We can sign up for 30 days of free trial to experience omnichannel for customer service. There are some features that are …
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Plugin Coding Best Practices In Microsoft Dynamics CRM
In any Microsoft Dynamics CRM instance, there are functionalities requested by the stakeholders which go beyond the functionalities offered by the Out-of-the-Box CRM instance. To deliver these functionalities we often need to write plugins. As a developer, if you have coded long enough on a project and know the CRM instance well, it is very easy to …
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Microsoft Dynamics 2021 release wave 2, an overview: Part 1
The Dynamics 365 and industry clouds release plan for the 2021 release wave 2 describes new features releasing from October 2021 through March 2022. Here’s a brief snippet about their release plan regarding the various new feature across Dynamics 365 applications. In this blog, we have highlighted a selection of the latest announcements for Dynamics 365. This information is …
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How to resolve the issue with the display of Dynamics 365 organization
We recently performed an update on our Dynamics 365 organization and once that was done, I encountered a very peculiar issue. When I logged into the Dynamics 365 instance, I was greeted with a tab which looked like this: The Organization loaded in the new window which popped up and in the tab on …
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Microsoft Dynamics 365 Quick Search Functionality
How to change the behavior of Dynamics 365 quick search functionality? Background: In Dynamics 365 we can search for records based on some fields in the quick search box shown in the below image. When a user searches for a record it will show up records in the “All Active” view. The columns that are searchable and …
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The Hidden Cost of a CRM
In today’s fast-paced, ultra-competitive, and highly technical business environment, the CRM has become an organization’s most valuable asset. A CRM is essential to understanding the needs of your customers, improving customer service, and increasing profitability. With such importance placed on your organization’s CRM and its far-reaching impact, determining the actual cost of implementation is essential. There are many …
Attaching an SSRS Report in Dynamics 365
Just being customer-centric isn’t any added value that an organization has to offer anymore. It is a quintessential feature that underlines the ideals of a company. It has been proven that it is cost-effective to retain old customers and one of the best ways of doing that is taking care of them. This could mean …
La version cloud de Microsoft Dynamics 365 profitera bientôt de mises à jour continues
Microsoft change la façon dont les mises à jour de Microsoft Dynamics 365 seront livrées : les mises à jour cloud majeures seront maintenant déployées deux fois par an, soit en avril et en octobre, afin de fournir de nouvelles capacités et fonctionnalités. Ces mises à jour seront rétrocompatibles, alors que les mises à jour de …
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Microsoft Optimizes Delivery of Microsoft Dynamics 365 Cloud Version with Continuous Deployment Updates
Microsoft is changing the way Microsoft Dynamics 365 updates will be delivered: major cloud updates will be deployed twice a year in April and October to provide new capabilities and functionality to all Dynamics 365 users. These updates will be backwards compatible, while regular performance updates will be rolled out throughout the year as before, …
