Posts Tagged ‘17 Amazing Customer Experiences Businesses Deliver Today with Microsoft Dynamics CRM Online’

's Logo Outdoor Living Products Manufacturer Closes Deals on First Call - 17 Amazing Customer Experiences With Dynamics CRM

Buyers today want lots of options—to build the product just as they want it. They also want to see what their selections will look like. The challenge For a company specializing in creating spectacular outdoor cooking facilities for customers, painting the picture of what the final project would look like was important. When a customer …

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's Logo Oil and Gas Equipment Company Goes Mobile - 17 Amazing Customer Experiences With Dynamics CRM

When sales and service personnel working in remote locations don’t have information like inventory availability and current pricing, customers have to wait for quotes. The challenge The sales team for an oil and gas equipment company was responsible for visiting sites to gather the information to create quotes. Taking their notes back to the office, …

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's Logo Media Company Automates Calculations - 17 Amazing Customer Experiences With Dynamics CRM

The internet has vastly expanded the number of advertising vehicles that media companies can offer to customers. The result can be overwhelming for salespeople who need to present all the options to customers. The challenge The number of advertising options—from radio and TV to cable and internet—that a media data company could provide to their …

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's Logo Manufacturer Connects Sales Force to Data - 17 Amazing Customer Experiences With Dynamics CRM

As the internet connects people to a world of data, customers are more educated throughout their buying process. To negotiate and close the deal, salespeople need to be equally well armed with data. The challenge A cosmetics manufacturer was losing deals because their sales people were unable to negotiate contracts quickly. After visiting a customer, …

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's Logo Nonprofit Builds On The Momentum - 17 Amazing Customer Experiences With Dynamics CRM

One of the top challenges for nonprofits is to keep volunteers and donors engaged over time. Through a coordinated approach, nurturing the people who give their time and money, nonprofits can keep their supporters coming back. The challenge A national foundation providing cancer education, research, advocacy, health services and social support services raises money through …

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's Logo Law Firm Assures Equal Treatment for All - 17 Amazing Customer Experiences With Dynamics CRM

Those companies that provide an awesome customer service experience every time follow consistent business processes. Microsoft Dynamics CRM Online provides the foundation to guide employees step-by-step. The challenge The hundreds of attorneys working for a national law firm handling criminal, defense, probate, bankruptcy, divorce and civil litigation each used their own method to manage cases. …

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's Logo Control Valve Distributor Coordinates Sales and Service - 17 Amazing Customer Experiences With Dynamics CRM

Relationships with customers are rarely confined to one department or business unit in an organization. To provide great service, all employees need to have a unified, continuous view of customer interactions. The challenge A distributor of industrial control valves provides installation and maintenance for the products they sell. Four different departments, including sales and customer …

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's Logo How an Oil Company Refined Their Customer Service with Microsoft Dynamics CRM

Today’s business moves at lightning speed, and many customers expect to find what they want, know how much they can get and have a competitive price for it all within minutes. Most legacy business software is ill-equipped to deliver the quick results and customizable experience that Microsoft Dynamics CRM provides. Companies that use Dynamics CRM …

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's Logo Infographic: 6 Ways to Create Amazing Customer Experiences with Microsoft Dynamics CRM Online

Amazing customer experiences don’t happen every day, but they could if you have the right tools. Microsoft Dynamics CRM Online is built, and continually improved, to provide exceptional customer service in any number of amazing ways. Take a look at our Infographic: 6 Ways to Create Amazing Customer Experiences with Microsoft Dynamics CRM Online. The …

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's Logo New Release: 17 Amazing Customer Experiences with Microsoft Dynamics CRM Online

Today’s business is all about building customer loyalty in the face of fierce competition. That requires a new approach and set of skills and, of course, the right tools. If you think that cutting edge customer management tools are only for the large enterprise corporations, you will be thrilled to know that you can have …

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