There are a host of Microsoft products that support the agility and productivity of Microsoft Dynamics CRM, each providing unique benefits that can’t be matched by CRM solutions built on other platforms or built to simply function on top of the Microsoft platform.

Early customer relationship management (CRM) technology was complex, costly and plagued by poor user adoption. Users who did deploy CRM systems reported that projects failed to achieve expected returns on investment (ROI). This post is the first part of a two part series on why CRM implementations have such high failure rates across all industries.  …

Part One: Why CRM Implementations Fail - The Client’s Perspective Read More »

Are you someone who, in the last several years, gave Microsoft Dynamics CRM a chance, only to find yourself disappointed in what it could (or couldn’t) do?  If so, you are certainly not alone.  Accustomed to the whiz-bang sizzle that often accompanies new Microsoft innovations and expecting the same from Microsoft’s entry into the buzzword-worthy …

Make A Resolution To Reconnect With Microsoft Dynamics CRM 4.0 Read More »

1. Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications. Microsoft Outlook messaging and collaboration client is already the world's leading tool for customer communications. Microsoft CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, …

10 Reasons Why Your CRM Should Be Microsoft Dynamics CRM Read More »

Microsoft Dynamics CRM includes robust out-of-the-box capabilities for marketing, such as data cleansing/segmentation tools, campaign management, and marketing analytics.  These features alone can increase the effectiveness of a company’s marketing programs and help marketing staff track key metrics more easily.  In addition to the incredible core marketing functionality of Microsoft Dynamics CRM, there are many …

Expand Your Microsoft Dynamics CRM Marketing Capabilities With Access Hoover’s Read More »

Along with the introduction of CRM 4.0 a few years back, Microsoft began offering a Hosted CRM environment for customers as well as the On Premise CRM.  I wanted to take a few moments to educate people on the differences, including the benefits of each, and where a business might find value from one over …

Hosted CRM vs On Premise CRM: Which Is Right For Your company? Read More »

Although CRM stands for Customer Relationship Management, it’s a bit of a misnomer because most CRM systems are multi-faceted and handle everything from Sales Force Automation (SFA) to marketing automation and service management.  All of which goes far beyond customer relationship management. What’s more, since a CRM application like Microsoft Dynamics CRM can integrate with …

CRM And Dashboards – A Winning Combination Read More »

If knowing that Microsoft Dynamics CRM now boasts over 1 million users is not enough proof to convince you that Microsoft Dynamics CRM is the preferred customer relationship management solution today, then realizing all the resources you have access to before, during and after implementation should help seal the deal! Microsoft Dynamics CRM has come …

With Over 1 Million Users, Microsoft Dynamics CRM Resources Are Endless! Read More »

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