The other weekend I was volunteering to pick up food for my church’s Angel Food Ministry . (read about Angel Food below).  The guy I was picking up the food with was the owner of a small business and had just hired a telemarketer to call into his client base to drum up some additional business.  …

Microsoft Dynamics CRM vs. Salesforce.com vs. Microsoft Office Business Contact Manager – the Microsoft Outlook Advantage Read More »

Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research. Their annual Forrester Wave charts CRM solutions based on the strength of their current product, their future development strategy, and their market-share.

The Congressional Budget Office estimates that the new health care reform law will expand coverage to 32 million Americans by 2019.  They also estimate that 24 million will be enrolled through exchanges by 2019, not counting employer coverage.  Both of these estimates mean that health plan providers need to quickly take advantage of this short …

3 Reasons Health Insurance Companies Should Consider Microsoft Dynamics CRM Read More »

To better serve its roughly 230,000 residents, the City of Birmingham, Alabama established a 311 nonemergency call center in 2005.  The 311 call center routes service requests to more than 20 different city divisions that take care of everything from trash removal and street repair to nonemergency police calls and environmental code inspections.  The call …

City of Birmingham, Alabama Selects Microsoft Dynamics CRM for 311 Call Center Read More »

Last week, Microsoft released CRM 4.0 Rollup 11 for On-Premise and Service Provider editions. Information about Rollup 11 Update Rollup 11 is cumulative. However, the Update Rollup 11 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components you do not need to install any previous …

CRM Rollup 11 Released Read More »

According to an article on MSDynamicsWorld.com, “A new era of CRM has emerged” One where businesses define the relationships that are most important to them and mold the application to their specific needs. Gone are the days of being force fed the cookie cutter sales, marketing and service aspects often found in "Front Office" CRM.  Now …

Managing Relationships with Microsoft Dynamics CRM Read More »

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