The other weekend I was volunteering to pick up food for my church’s Angel Food Ministry . (read about Angel Food below). The guy I was picking up the food with was the owner of a small business and had just hired a telemarketer to call into his client base to drum up some additional business. …
Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research. Their annual Forrester Wave charts CRM solutions based on the strength of their current product, their future development strategy, and their market-share.
By Marcia Doron, Altico Advisors Everyone seems to love the sites that offer CRM comparisons, so I took a look at a few. Of course, you could do the same thing I did. Bing or Google “CRM Comparisons” and you’ll get a loooong list of options. Here are the ones that I looked at in …
A Random List of Resources for Comparing CRM Applications Read More »
The Congressional Budget Office estimates that the new health care reform law will expand coverage to 32 million Americans by 2019. They also estimate that 24 million will be enrolled through exchanges by 2019, not counting employer coverage. Both of these estimates mean that health plan providers need to quickly take advantage of this short …
3 Reasons Health Insurance Companies Should Consider Microsoft Dynamics CRM Read More »
Microsoft Dynamics CRM is a great piece of software, but to make sure you get the very best from your investment you need to spend some time choosing the right Microsoft Dynamics CRM business partner.
To better serve its roughly 230,000 residents, the City of Birmingham, Alabama established a 311 nonemergency call center in 2005. The 311 call center routes service requests to more than 20 different city divisions that take care of everything from trash removal and street repair to nonemergency police calls and environmental code inspections. The call …
City of Birmingham, Alabama Selects Microsoft Dynamics CRM for 311 Call Center Read More »
You want your employees in the CRM system every day – using and adding to the information that you have worked so hard to collect and organize. But the reality is that employees are hurried for time and sometimes take shortcuts to get their work done quickly. They may fill in required fields with every …
Maintain Clean, Consistent CRM Data With A Few Simple Steps Read More »
Last week our company, The TM Group - a leading Michigan Microsoft Dynamics CRM partner, sponsored a marketing workshop on content marketing and social media. “Marketing Success: How Content Drives the New Conversation” was presented at Automation Alley in Troy, Michigan, by Airfoil Public Relations. (For a copy of their great presentation, read Airfoil's blog and …
Last week, Microsoft released CRM 4.0 Rollup 11 for On-Premise and Service Provider editions. Information about Rollup 11 Update Rollup 11 is cumulative. However, the Update Rollup 11 CRM Client and Data Migration Client packages require Update Rollup 7 to be installed. For all other CRM components you do not need to install any previous …
According to an article on MSDynamicsWorld.com, “A new era of CRM has emerged” One where businesses define the relationships that are most important to them and mold the application to their specific needs. Gone are the days of being force fed the cookie cutter sales, marketing and service aspects often found in "Front Office" CRM. Now …
Managing Relationships with Microsoft Dynamics CRM Read More »
