So you know that your organization would benefit from a CRM solution - but now it's decision time. Not only do you need to pick a solution but you also need to pick a deployment method, either hosted Software as a Service (SaaS) or on-premise that you host yourself. There are a few basic indicators that should help you decide whether to go with hosted CRM or on-premise CRM.

Application frameworks like xRM and Microsoft SharePoint can provide robust custom built applications that will meet any requirement you can provide in Access or FileMaker Pro.  You will get the added value of integration with other Microsoft productivity applications and familiar outlook or web based interfaces to increase your ROI, ease of use and user …

Is xRM Your Next Move From Access Or Filemaker? Read More »

For years, CRM has helped businesses outside of the health industry successfully track customer relationships.  However, did you know that CRM can also help healthcare providers track patient relationships?  Healthcare workers today often face difficulties managing patient relationships because of manual processes and disconnected systems.  This can make follow-up care coordination, preventative care, etc. a challenge.  …

CRM For The Health Industry: Why It Is A Good Fit… Read More »

As mentioned in a previous post, Microsoft has released several CRM accelerators to help companies easily adapt CRM to meet their specific needs.  The Social Networking Accelerator allows you to capitalize on the power of Twitter to build your customer connections. Setting up your organization’s Twitter accounts through Dynamics CRM allows you to monitor and …

CRM Allows You To Join The Conversation And Build Your Customer Connections Read More »

Microsoft Dynamics CRM and Microsoft SharePoint Services or Microsoft SharePoint Portal Server (commonly referred to by its acronym MOSS) can be used together to greatly enhance document management and team collaboration.    Better yet, the combination is intuitive, powerful and very user friendly.  At The TM Group, a Microsoft Certified Gold Partner in Michigan, we often …

Microsoft Dynamics CRM And Sharepoint Make Great Teammates For Intuitive Document Management And Collaboration Read More »

Every time I see the signs of economic recovery, I want to believe.  (Yes, Virginia, there is a Santa Claus…)  The other day the “Loomis Sayles Portfolio Perspectives” landed on my desk.  The headline was “Inside: Economy shows signs of recovery”.  Although the report started out pretty gloomy (“During the first nine months of the …

I Want to Believe! CRM In A Challenging Economy Read More »

One of the most widely heard comments about CRM systems is that they are supposed to be user-friendly and intuitive, but it doesn’t take long to discover that any functionality that is also friendly to your particular company can still require a formidable amount of time and effort spent on customization and coding.  This could also …

Hitting The Gas - Capitalizing On CRM Accelerators Read More »

In the recent article, “Improving Customer Experiences - Is It Still Important or is Price the Only Thing That Matters?”  author, Scott Glatstein utilizes results of a Harris Interactive Customer Experience Impact survey to counter the popular beliefs that in a recession price is the only motivating factor and that customers will accept a bad …

10 Ways Microsoft Dynamics CRM Helps You Enhance Customer Experiences Read More »

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