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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

Unlocking The Power Of Microsoft Dynamics CRM: Middle Entities

 

By Mike Smith, The Resource Group The ability to create custom entities and relationships in Microsoft Dynamics CRM is virtually limited only to one’s imagination.  Lately, I have seen an ever increasing need to capture data specific to the relationship between entities. A common example of this is the relationship between Accounts and the Products […]

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When you’re in the market to buy a CRM solution, a quick rundown of benefits is ideal in order to start on the right path of your search. Microsoft came out with a CRM Online Service Update in November of 2009 that provides customers with concrete examples of why you get more value for less […]

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The coolest CRM thing I saw at Convergence 2010? Watching a rep calling his Microsoft Dynamics CRM system after an appointment, voice navigating to the opportunity he just left, and adding an activity of the notes from his appointment to the opportunity. Tellme might be in the future for Microsoft Dynamics CRM.

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The Magic Button.  Everybody wants one.  The CEO is looking for a Magic Button that will show all Opportunities, Forecasted Sales, Activities and a complete view of each client on a single screen.  The sales person wants a Magic Button which, when pressed, will complete all activities, enter in notes, update the opportunity pipeline and […]

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The past year and half has been a rollercoaster for many of us in the business world. So much uncertainty has caused us to stall our potential growth. Now, with that glimmer of hope that this economy is turning around, what should be your next steps in order to beat out the competition? Forward-looking companies […]

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In a recent blog we highlighted how Access Hoover’s integration with Microsoft Dynamics CRM can help streamline the creation and management of lists for campaigns.  Today, we are highlighting how Microsoft Dynamics CRM Marketing makes campaign planning and management easy.  Once you have a target marketing list created in Microsoft Dynamics CRM you can create […]

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You’ve heard the stories.  An irate or unsatisfied customer tweets about their experience with a company or product.  The story is re-tweeted and more join in while the target company is oblivious to the conversation.  By the time they react, it usually sounds lame and insincere. Microsoft Dynamics CRM can serve as your early warning […]

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Microsoft has recently announced that they expect the next release of Dynamics CRM (code named CRM 5) to be available sometime in the second half of 2010.  I expect Microsoft will provide much more detail on this exciting new version of Dynamics CRM next week at Convergence, its annual Dynamics customer conference in Atlanta, but […]

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Ignify is a specialist in implementing Microsoft Dynamics CRM for contact centers and I am excited to see that Microsoft is releasing the customer care accelerator for Dynamics CRM in 2 weeks. The Customer Care Accelerator (CCA) rolls in the Customer care framework which allows you to integrate various applications into one single unified framework […]

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Let’s face it; this social media fad isn’t going out of style any time soon and has actually increased in usage during the past 12 months. According to the Top Eight Customer Management Trends for 2010, three in four adults use social media to connect with each other compared to only 56% in 2007. It […]

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