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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

I have used Salesforce and Microsoft Dynamics CRM for several years.  Which one do I prefer?  I prefer Microsoft Dynamics CRM…why you may ask.   I use Microsoft Outlook and Microsoft Internet Explorer every day so I am familiar with Microsoft CRM's user friendly interface.  I can attest to the following statistic:  70% of business users […]

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4 Reasons You’re Going Straight To “CRM Hell” And How To Get Back On The Right Path

 

Please, don’t go to CRM Hell.  It’s a very time consuming and expensive place to be.   Going to CRM Hell doesn’t happen overnight; it’s a grudgingly slow, very expensive and extremely painful process.  The scary part? If you don't know the warning signs, It's incredibly hard to notice you’re going to CRM Hell until it […]

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I saw this survey today in CRM Magazine’s eWeekly Newsletter.  The title was “Poor Customer Service Costs Billions.”  Here’s a summary of the findings:  “Oftentimes customer service supervisors and managers have run into difficulty when asking members of the c-suite for additional money to invest in technology and people to help improve customer service, because […]

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More Helpful Information for Buyers of Sales Force Automation software

 

Visitors to the CRM Software Blog will find several recent articles regarding identifying the right CRM solution for your business. And rightly so - it’s a very important topic for those looking for a customer relationship management solution. I wanted to share another article on that topic from Kelly McGuire over at TMCnet.com. It points […]

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I watched the Muppets singing “Bohemian Rhapsody” videos on Thanksgiving and How to Do E-mail Merge in CRM today.  The amount of information you can get with 2-8 minutes of your time is amazing.  Of course, it has to be well composed and on topic.  It helps if the person has a pleasant voice to […]

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Microsoft Dynamics CRM was positioned as a leader in the Gartner Magic Qudrant.

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The popularity of CRM applications has grown very rapidly in the last few years.  Prior to that, CRM had a somewhat deserved reputation of not delivering on its promises – leading to over-budget, under-performing implementations.  But with recent improvements in both the solution and what is required to implement, this application has again become the […]

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Microsoft Dynamics CRM Online – Quick And Easy

 

Microsoft has brought a great product to market with Dynamics CRM.  The CRM marketplace has traditionally been fraught with failed offerings, stalled implementations and troublesome products.  With Dynamics CRM, Microsoft has created a robust CRM solution that works well out of the box, but more importantly is straightforward to customize.   There are two versions of the […]

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By now most people have heard of the term “xRM” and how it opens up the possibility of building any application one can design.  However, a lot of businesses are still asking “what exactly is xRM and how can it work for me?"  By investing in xRM, not only will a company gain access to […]

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xRM has been getting a lot of hype recently, but many still do not understand exactly what it is.   Or maybe you have not heard the term until now?  Either way, to help make it simple, xRM takes CRM (which has historically helped automate sales, service and marketing for organizations) one-step further and allows you to track […]

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