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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

Listen To This Blog Post – Audio MP3   When your organization is contacted - whether it’s by telephone, e-mail, or handwritten letter - and this is the type of activity which needs to be tracked, Microsoft Dynamics CRM has out of the box Customer Service functionality to manage these activities. Case Management is a […]

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Today competitive advantage increasingly depends on how organizations manage their customer relationships—and not simply on how well they design and build their products. Companies must implement strategies that enable them to be more customer-centric in a world where customer expectations will continue to escalate. This guide can help you to plan discussions with your customer […]

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Keep your business development team lean and focused on revenue production by streamlining your processes to select and respond to Contracts and Task Orders.  Selection and standardization While bid consolidators such as Input make it easier for your Government Contractor business development team to find the right contracts to bid on, they make it easier […]

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InterDyn – Remington Consulting was recently in a competitive bid against Salesforce.com and we want to share some of our research on why we believe Microsoft Dynamics CRM is a better value.  In this particular situation, the customer was quoted the Professional edition of Salesforce.com, which is currently priced at $65/user/month.  Microsoft Dynamics CRM Online […]

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In today’s tough economic climate businesses we work with are concerned about the true profitability of each customer. Determining the true (or net) profitability of a customer involves combining sales data with activity based data. We have built a module inside Microsoft CRM that will keep track of net customer profitability. This solution assigns costs to each […]

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By Joel Hatin, Altico Advisors The popular perception is that Microsoft employs a PAC-MAN strategy, i.e. Microsoft gobbles up small companies which then become even smaller entities within the behemoth that is called Microsoft Corporation.  Of course, like most large companies, Microsoft has made its share of acquisitions.  BUT, what is less known is that […]

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To ensure that finance meets its objectives, your CFO needs information about issues like total cost of ownership (TCO) and return on investment (ROI). Here's how you can talk to your CFO and get the information you need to make fiscally sound decisions. Your CFO's Customer Relationship Management priority: fiscal fitness Your CFO, who is […]

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The other weekend I was volunteering to pick up food for my church’s Angel Food Ministry . (read about Angel Food below).  The guy I was picking up the food with was the owner of a small business and had just hired a telemarketer to call into his client base to drum up some additional business.  […]

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Microsoft Dynamics CRM was ranked as the strongest customer relationship management software solution for both midsized and large businesses by Forrester Research. Their annual Forrester Wave charts CRM solutions based on the strength of their current product, their future development strategy, and their market-share.

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By Marcia Doron, Altico Advisors Everyone seems to love the sites that offer CRM comparisons, so I took a look at a few.  Of course, you could do the same thing I did.  Bing or Google “CRM Comparisons” and you’ll get a loooong list of options.  Here are the ones that I looked at in […]

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