One of the most powerful yet often ignored features of Microsoft Dynamics 365 is Customer Service. Customer Service allows you to increase customer satisfaction while reducing the amount of time and money spent on each support case or service call. Dynamics 365 empowers your team to: Set up cases Record all interactions related to a …

Key Features of Microsoft Dynamics 365 Customer Service Read More »

Your business applications are not meant to live in isolation. They thrive when they can interact with other apps and share data. Effective application integration is critical for every organization, because it will impact the effectiveness of your end users. Do you think your team will be efficient switching between multiple applications? No. They will …

Building Resilient Cloud Integrations with Microsoft Azure Read More »

The release plan for the 2021 Dynamics 365 release wave 1 brings many new innovations to empower you to transform your business. The release describes all the new features that will be released from April 2021 through September 2021. We are most excited about the new features coming to Dynamics 365 Sales, Service, Customer Voice, …

2021 Dynamics 365 Release Wave 1 Highlights Read More »

Integrate Excel with Dynamics 365 Many people still use MS Excel today, and for good reason. It's a well-established spreadsheet program that has powerful features for calculating complex data and much more. What it lacks though is enhanced security for sharing, change tracking (unless you are using it in SharePoint, inability to track historical performance & …

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2020 was the year of email—send volumes skyrocketed and email marketing quickly became the preferred channel. With nationwide shutdowns, work from home policies and an increase in the amount of people shopping online, marketers had to find new ways to reach their audiences and, in the end, email proved to be the most reliable communication …

Benchmark Your Email Results with Our 2020 Email Marketing Report Read More »

Data migration and integration in Microsoft Dynamics 365 can be complicated because data is often more complex than people realize. When delivering a new implementation of Dynamics 365, or when considering making your CRM system communicate with other IT systems, a proper design for data migration and/or integration is key to success.   Let’s start …

Integration Design Patterns for Dynamics 365 Read More »

You may not be aware, but Microsoft Dynamics 365 has been a strong competitor in the field service management space for several years now. The Field Service Management software platform provides full work order management including: Full visibility to a customer’s service history including case and work order management Asset management to track configuration history …

Microsoft Dynamics 365 Field Service – Overview and Industry Focus Read More »

It's easy to find information about Microsoft Dynamics CRM software. There is an abundance of it right here on the CRM Software Blog. Our members' posts keep you up to date on the latest technology, features, and best reasons for investing in Microsoft Dynamics 365/CRM sooner rather than later. But if you are seriously considering …

Shopping for CRM software? Get a Microsoft Dynamics 365/CRM Quick Quote Instantly Read More »

Your eyes are in for a treat, we’re about to unveil for the first time in action, the latest enhanced version of the December 2020 Maplytics release! Productivity just got goosebumps. In this release, we bring you the enhancement to some of the most popular features of Maplytics like Auto Scheduling, Territory Management, PCF controls, …

Live Webinar: Maps integration within Dynamics 365 CRM/Power Apps – Advanced Auto Scheduling, Territory Management, PCF Controls, and more with our December 2020 release! Read More »

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