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Microsoft Dynamics 365 & Dynamics CRM experts provide reviews and opinions to aid professionals with the Dynamics 365 selection process.

 
 

 

Although CRM stands for Customer Relationship Management, it’s a bit of a misnomer because most CRM systems are multi-faceted and handle everything from Sales Force Automation (SFA) to marketing automation and service management.  All of which goes far beyond customer relationship management. What’s more, since a CRM application like Microsoft Dynamics CRM can integrate with […]

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If knowing that Microsoft Dynamics CRM now boasts over 1 million users is not enough proof to convince you that Microsoft Dynamics CRM is the preferred customer relationship management solution today, then realizing all the resources you have access to before, during and after implementation should help seal the deal! Microsoft Dynamics CRM has come […]

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This blog post is going to tell you HOW to use this Accelerator to increase your effectiveness in your utilization of Microsoft CRM 4.0.

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Keeping in touch with customers through your mobile device when you are away from the office is important today.  It’s a huge benefit to your customers that Microsoft Dynamics CRM 4.0 can be accessed from Internet Explorer on any workstation.  This is very useful when you have employees all over the map or even if […]

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As wealth management firms try to stand out in the marketplace by improving customer satisfaction levels and customer loyalty, they look toward solutions that can deliver a holistic view of the customer and customer service functions while being easy to integrate into existing banking applications. For the wealth management firms Mainstay Partners interviewed, using Microsoft Dynamics CRM has helped them deliver improved service, create a customer-centric approach, build better client relationships, and gain competitive advantage.

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Great excitement surrounds this integration tool for Microsoft Dynamics CRM 4.0 and Microsoft Dynamics GP 10.0.  This integration tool is easy to implement: wizard driven installation, system preparation tool, lightweight footprint that utilizes web services and eConnect and Web Service to web service integration.  The integration tool is easy to use - right out of […]

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As a Dynamics CRM user I’m always looking for ways to cut corners and slice time off manual processes.  For the past few years, I’ve been using Constant Contact to manage my company’s email communications.  Both CRM and Constant Contact provide great feature and functionality benefits, but natively they are not integrated.  I just discovered […]

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It can be hard to nail down the exact moment that an organization needs a CRM (Customer Relationship Management) system for SFA (Sales Force Automation).  Unfortunately, that conclusion is often reached too late, i.e. only after the loss of a revenue opportunity, a loss that could have been avoided if a CRM/SFA system was in […]

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So you know that your organization would benefit from a CRM solution - but now it's decision time. Not only do you need to pick a solution but you also need to pick a deployment method, either hosted Software as a Service (SaaS) or on-premise that you host yourself. There are a few basic indicators that should help you decide whether to go with hosted CRM or on-premise CRM.

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Is xRM Your Next Move From Access Or Filemaker?

 

Application frameworks like xRM and Microsoft SharePoint can provide robust custom built applications that will meet any requirement you can provide in Access or FileMaker Pro.  You will get the added value of integration with other Microsoft productivity applications and familiar outlook or web based interfaces to increase your ROI, ease of use and user […]

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